Supply Chain & Logistics Professional with over 6 years of experience in freight forwarding, warehouse operations, and ERP-based inventory management. Holds a Postgraduate Diploma in Supply Chain Management & ERP (Canada) and a Bachelor's in Business Management (India). Proven expertise in managing end-to-end transportation (air, ocean, road) and optimizing warehouse operations using Cargo Wise ERP. Skilled in SOP development, cross-border logistics, and collaborating with cross-functional teams to deliver operational excellence.
· Manage end-to-end freight forwarding operations for air, ocean, and road shipments, including FCL, LCL, courier, imports, exports, and domestic transportation.
· Negotiate competitive contracts with carriers, warehouses, and global freight agents, achieving consistent annual cost savings.
· Prepare and review all shipping documentation (AWB, HAWB, MBL, HBL) while ensuring full customs compliance (E-Manifest, CERS/CAED, Incoterms, DG regulations).
· Monitor and optimize warehouse operations including order fulfillment, cycle counts, inventory control, stock reports and audits using Cargo Wise ERP.
· Develop and enforce SOPs to standardize goods movement and storage, improving operational workflows and minimizing delays.
· Collaborate with cross-functional teams to troubleshoot logistical challenges, ensure smooth cross-border operations, and maintain customer satisfaction.
· Perform cost analysis and implement strategies to reduce freight expenses while maintaining service quality.
• Planned optimal shipment routes for perishable and hazardous cargo, balancing cost efficiency, transit time, and security.
• Assisted in negotiating with trucking companies and coordinated consolidated shipments for small-volume customers, improving profitability.
• Developed and delivered management reports, statistical analysis, and unit cost assessments to support decision-making.
• Supported warehouse operations by coordinating receiving and dispatching activities, ensuring accurate documentation and efficient space utilization
· Accurately picked and packed high-volume online grocery orders across multiple temperature zones, ensuring timely and damage-free deliveries.
· Balanced fulfillment responsibilities with customer service support, quickly resolving issues to enhance customer satisfaction.
· Ensured strict adherence to food safety, hygiene, and quality standards while maintaining a clean and organized work environment.
· Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes
· Handled inbound and outbound inventory, conducting checks, tagging, and ensuring accurate recordkeeping to maintain stock integrity.
· Operated in -15°C freezer environments to accurately pick, pack, and store perishable goods while maintaining cold chain integrity
· Supported physical inventory counts, audits, and adjusted discrepancies in coordination with management.
· Managed special and emergency orders, securing products for transport and preventing losses through safe handling practices.
· Operated loading/unloading equipment and optimized storage layout for space efficiency
· Conducted supplier market research, risk analysis, and financial evaluations to support procurement strategy.
· Assisted in drafting purchase orders, processing invoices, and maintaining supplier records in compliance with company policies.
· Collaborated with procurement officers to identify cost-saving opportunities, diversify suppliers, and reduce lead times.
· Built and maintained strong supplier relationships to ensure continuity of supply and resolve order discrepancies
ERP expertise: SAP and CargoWise
Excel proficiency
Analytical skills
Logistics planning
Inventory management
• Forklift Certified
• Cargo Wise ERP Certified Operator
• SAP Certified
• G License
• Freight Forwarding & Transportation Management
• Supply Chain Optimization & Cost Analysis
• Procurement & Vendor Negotiations
• Warehouse & Inventory Management
• Demand Forecasting & Route Planning
• ERP Systems: SAP & CargoWise
• 3PL & Distribution Management
• Strategic Sourcing & Contract Management
• Customs Documentation & Compliance
• Process Improvement & Risk Mitigation