Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tarunjeet Singh

Langley,British Columbia

Summary

Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style. Energetic Team Lad with 10 years of experience offering customer services . Team leader focused on coaching staff and solving problems involving, inventory and customer satisfaction. Effectively manage personnel and business operations to handle demanding customer needs while maximizing customer service standards. Diplomatic in addressing customer concerns and resolving issues. Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking professional with a flexible and motivational management style. Proficient in customer service operations. Highly focused with excellent work ethic. Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Dedicated Team Lead offering 10 years of experience in the fast paced customer operations. Eager to apply strong knowledge in to food handling and aptitude for the role. Accurately takes orders and prepares daily food items to satisfy customers. Well-organized team member skilled at providing customers with accurate and quick service. Team player dedicated to adhering to strict service standards. Adaptable individual with excellent customer service record. Assisted team members by handling escalations, and taking lead as and when necessary. Light-hearted and friendly professional with superb client engagement skills.

Overview

14
14
years of professional experience

Work History

Customer Support Supervisor

Cvent
05.2018 - 09.2023
  • Prioritizing and Triaging customer support tickets
  • Assisted with any stuff that a person required assistance with
  • Taking supervisor calls.
  • Checked incoming ticket traffic and work orders daily to analyzer efficiency and productivity.
  • Worked with employees to manage projects from design to completion.
  • Followed maintenance schedules and took care of customer communication efficiently to increase customer satisfaction and bringing in the much needed customer delight
  • Adhered to tight schedules to avoid delays and finish projects before expected completion dates.

L1 Support Engineer

DXC
03.2011 - 05.2018


  • If needed, assist people with there calls by acting as SME
  • Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
  • Managed department personnel, performance management, training and workflow planning.
  • Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
  • Designed and delivered training for product usage and new enhancements in required skills and areas of job responsibilities.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
  • Provided exceptional services and pleasant product usage to enterprise customers.
  • Prioritized helping customers over completing other routine tasks for scheduled reports
  • Discussed insurance products with customers, outlined restrictions and educated on policies.
  • Maintained up-to-date knowledge of payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Managed multiple priorities effectively, ensuring timely resolution of all assigned tasks and support requests.

Team Member at Teleperformance

Customers Service
10.2009 - 03.2011
  • First line of support at the customer service desk, collecting initial details and information, ensuring that every functional query gets resolved at the Service Desk.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Maximized customer service and satisfaction by providing directions to customer and redirecting them to correct team in case required
  • Informing customers for ongoing warranty extension packages for eligible product ranges and platinum customers.
  • Collecting key information according to written SOP's to reduce the probability of escalations.
  • Assisted customers though a guided walkthrough of product usage, providing balance support and general directions..
  • Issued RMA tickets to customers and handled refunds for product related issues during warranty period

Education

Bachelor of Science - Science Education

University of Delhi
India Delhi
08.2006

School Graduate - Science

Jaspal Kaur Public School
India, Delhi
03.2003

Skills

  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Documentation and Recordkeeping
  • Escalation Handling
  • Stocking and Replenishment
  • Time Management and Prioritization
  • Employee Training and Supervision
  • Critical Thinking
  • Handling Complaints
  • Customer Relations
  • Multitasking and Organization
  • Customer Service

Accomplishments

  • Resolved product issue through consumer testing.
  • Handling by completing customer issues with accuracy and efficiency.
  • Achieved encouraging results by introducing new tools as part of R&D tasks
  • Collaborated with team of developers and testers in the development of key customer specific enhancements.
  • Achieved encouraging results through effectively helping and analyzing with escalation trends.

Timeline

Customer Support Supervisor

Cvent
05.2018 - 09.2023

L1 Support Engineer

DXC
03.2011 - 05.2018

Team Member at Teleperformance

Customers Service
10.2009 - 03.2011

Bachelor of Science - Science Education

University of Delhi

School Graduate - Science

Jaspal Kaur Public School

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Tarunjeet Singh