Tarun Jain
Mississauga,ON
Summary
Dynamic Sales and Marketing professional known for driving revenue growth and coaching teams to meet sales targets. Seeking a challenging team leader position in Sales and Marketing to leverage strategic vision, leadership skills, and expertise in achieving business objectives.
Overview
7
7
years of professional experience
Work History
Education Savings Specialist
EMBARK Student Corp.
Mississauga, ON
05.2022 - 11.2023
- Consistently surpassed sales targets, achieving a 20% increase in client acquisition over the last fiscal year.
- As a senior member of the team, raised and addressed ongoing product issues in cross-team meetings, collaborating with other teams to resolve them. The outcome was a seamless user experience for both existing and new clients.
- Informed clients about various opportunities to access government grants and provide recommendations for education and savings goals, ultimately empowering them to secure additional funds.
- Consistently prioritized compliance by implementing business operating procedures and conducting due diligence to guarantee the accuracy of transactions as a senior sales professional.
Senior Banking Advisor / Expert Role Model
Royal Bank Of Canada, RBC
Mississauga, ON
03.2019 - 04.2022
- Provided coaching and guidance to new advisors and peers, emphasizing the procedures and guidelines necessary for addressing client inquiries, call listening, and enhancing efficiencies and behaviors.
- Collaborated closely with the team and managers to exchange resources, enhance process efficiency, and cultivate a culture of effective cross-team collaboration. Moreover, played an active role in knowledge sharing by disseminating best practices and staying abreast of market trends.
- Consistently exceeded individual Key Performance Indicator (KPI) targets, surpassing the team's average in Overall Satisfaction Survey (OSAT), Net Promoter Score (NPS), and Core solutions.
- Offered informed recommendations for products and services, concurrently identifying corrective measures for departments facing high call volumes.
- Proactively cultivated robust customer relationships by promptly taking ownership of and efficiently resolving inquiries, complaints, and client concerns at the initial point of contact.
- Demonstrated a commitment to respecting the client's time and ensuring satisfaction through the embodiment of Care, Competence, Connection, and Trust.
- Effortlessly integrated tools, resources, systems, and materials into client conversations, seamlessly supporting advice and recommendations.
- Delivered proactive financial insights through client discovery, emphasizing a balanced solution mix.
Customer Success Specialist /Inside Sales Representative
Rogers Communications
Kitchener, ON
03.2017 - 03.2019
- Recognized for demonstrating the One Rogers approach, delivering a distinctive customer experience, and surpassing quarterly and annual sales targets. Honored with the Ted Rogers Award in 2018.
- Oversaw direct marketing and lead conversion initiatives for a range of Rogers products, including Wireless devices, Home Monitoring, Cable, Home internet, Voice Over IP, and Credit cards.
- Provided floor support to fellow advisors and managed high-priority escalations. Collaborated with diverse departments, including logistics, to ensure the timely delivery of products to clients.
Education
MBA - Marketing
International Institute of Professional Studies
India05.2008
Skills
- Finance and Investment management
- Team Leadership
- Upselling & Cross-sell
- Salesforce Customer Relationship Management
- Sales Strategy Development
- Negotiation and Closing Skill
- Market Research and Analysis
- Business Development
- Training and Development
- Excellent Communication and Presentation Skills
- Goal Setting and Achievement
Languages
English
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Elementary
Certification
- RESP Dealers Association of Canada
- SAP Sales and Distribution Application Associate
Timeline
Education Savings Specialist
EMBARK Student Corp.
05.2022 - 11.2023
Senior Banking Advisor / Expert Role Model
Royal Bank Of Canada, RBC
03.2019 - 04.2022
Customer Success Specialist /Inside Sales Representative
Rogers Communications
03.2017 - 03.2019
MBA - Marketing
International Institute of Professional Studies
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