Tarun Gupta
Burlington,ON
Summary
A dynamic leader with proven expertise in sales coaching and team management, notably at Best Buy. Excelled in boosting sales revenues through strategic marketing and fostering customer relationships. Skilled in associate coaching and merchandise flow, achieving significant improvements in customer satisfaction and employee performance. Demonstrates a unique blend of action planning and customer retention skills, ensuring operational excellence and business growth.
Overview
5
5
years of professional experience
Work History
Sales Team Lead
Best Buy
07.2021 - Current
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Identified and acted on growth opportunities and development options for business.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted sales team with completing customer transactions and managing issues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service Manager
Walmart
12.2020 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Applied Network Infrastructure
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2019
Skills
- Sales coaching
- Team management
- Associate coaching
- Merchandise flow
- Customer retention
- Action planning
Accomplishments
Hitting Company's key metrics every month with growth.
Helping & Coaching other stores in looking for their gaps & providing them with structure program
Languages
English
Full Professional
Timeline
Sales Team Lead
Best Buy
07.2021 - Current
Customer Service Manager
Walmart
12.2020 - 06.2021
Bachelor of Science - Applied Network Infrastructure
Conestoga College Institute of Technology And Advanced Learning
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