Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Tarun Garg

Greater Toronto Area,,ON

Summary

Dynamic, customer-focused professional with a proven track record as a customer service representative. Excellent communication skills, problem-solving skills, and dedication to ensuring a positive customer experience.

A hardworking and adaptable team player who is committed to achieving organizational goals. Pursing IFIC (Investment Fund In Canada) License

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Manager

Cali Love
Toronto, ON
04.2023 - 12.2023
  • Managed a team of 10 employees providing training, coaching and motivation resulting in a 20% increase in employee productivity.
  • Resolved customer complaints promptly, maintaining a customer satisfaction rate of over 90%.
  • Developed and managed the store budget, consistently meeting or exceeding financial targets.
  • Developed and executed cross-selling initiatives, resulting in a 30% improvement in the sale of complementary products.
  • Implement shift planning to optimize peak hour coverage and reduce overtime costs by 15%.

Customer Service Representative

Nordia-Bell Canada
Moncton, NB
12.2021 - 02.2023
  • Assisted customers with product selection and provided product
    information.
  • Provided exceptional customer service via phone, email, and chat
    support.
  • Resolved customer complaints and concerns in a timely and
    professional manner.
  • Collaborated with other departments to resolve complex issues and
    ensure customer satisfaction.
  • Assisted with training new customer service representatives.

Assistant Store Manager

Big League Burgers And Wings
Moncton, NB
08.2021 - 12.2022
  • Coaching, mentoring, and motivating team members to help drive
    sales while delivering exceptional customer service.
  • Assist the Store Manager in planning and implementing strategies
    to attract customers.
  • Monitor retail operating costs budgets and resources.
  • Supported sales floor by implementing process improvement.
  • Resolving customer complaints in a professional manner.

Field Training Supervisor

Seth Hospitality-Tim Horton's
Toronto, ON
04.2019 - 07.2021
  • Ensure customer satisfaction through promoting excellent service;
    respond to customer complaints tactfully and professionally.
  • Project future needs for goods, kitchen supplies, and cleaning
    products; order accordingly.
  • Pass on information from upper management to employees and
    vice versa.
  • Ensure adherence to legal and company policies and procedures
    and undertake disciplinary actions if the need arises.
  • Training new team members with proper Tim
    Horton's policies and procedures.
  • Take ownership to solve the problems of the customer and
    provide the best solution.

Education

Diploma in Business Management

Humber College
Toronto, ON
04-2019

High School Diploma -

SD Public School
India
03-2017

Skills

  • Customer Relationship Management
  • Inbound and Outbound Calling
  • Organizational Skills
  • Service Upselling
  • Microsoft Office (Excel,Word, Powerpoint)
  • Verbal & written communication skills
  • Analytical and problem solving skills
  • Customer Service Management
  • Confident Communicator

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

Certification

  • Pursing IFIC(Investment Fund In Canada) Course
  • Technical skills: Sage 50, Sage 300, Microsoft Office
  • Driving License: G License with clean abstract
  • Workplace Hazardous Materials Information System (WHMIS)
  • Worker Health and Safety Awareness (WHSA)
  • Certified in Digital Marketing

References

References available upon request.

Timeline

Store Manager

Cali Love
04.2023 - 12.2023

Customer Service Representative

Nordia-Bell Canada
12.2021 - 02.2023

Assistant Store Manager

Big League Burgers And Wings
08.2021 - 12.2022

Field Training Supervisor

Seth Hospitality-Tim Horton's
04.2019 - 07.2021

Diploma in Business Management

Humber College

High School Diploma -

SD Public School

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Tarun Garg