Summary
Overview
Work History
Education
Skills
Timeline
Generic

TARUN DWIVEDI

Ottawa

Summary

Passionate and versatile team member with 5 years of retail experience in customer operations. Dedicated towards excellent customer experience through product and service expertise and handling tasks smoothly and efficiently. Adept at overseeing service operations, improving customer satisfaction, and leading teams to achieve goals. Known for flexibility and reliability in dynamic environments.


Overview

5
5
years of professional experience

Work History

Assistant Service Manager

Farmboy
07.2023 - Current
  • Providing excellent customer satisfaction by addressing and resolving service-related concerns promptly and professionally..
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Working with the schedule, budget and inventory to make sure department has surplus supplies and ordering floral for merchandising.

Cashier/Personal Shopper

Loblaws
10.2019 - 07.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

TECHNICAL SUPPORT REPRESENTATIVE

Teleperformance
06.2021 - 09.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Translated complex technical issues into digestible language for non-technical users
  • Used ticketing systems to manage and process support actions and requests

Education

Master of Science - Electrical And Computer Engineering

Carleton University
Ottawa, ON
05.2021

Skills

  • Analytical Thinking
  • Customer Relationship Management
  • Problem Solving
  • Team building
  • Technical Analysis
  • Technical Support
  • Multitasking
  • Reliability
  • Reporting and documentation

Timeline

Assistant Service Manager

Farmboy
07.2023 - Current

TECHNICAL SUPPORT REPRESENTATIVE

Teleperformance
06.2021 - 09.2022

Cashier/Personal Shopper

Loblaws
10.2019 - 07.2023

Master of Science - Electrical And Computer Engineering

Carleton University

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TARUN DWIVEDI