Tarun Bahl

Team Leader

Wipro BPO

10.2004 - 07.2007

Running a functional team of 15 CCC’s in SMS( Sales Management Services)
Heading a team of 25 CCC’s in the transition phase from training to operations for Sales Management Services.
Efficiently facing the challenges of business growth from 2004 - till date and managing the same as under the guidelines of the company and the client.
Championed business enhancement in the area of Member Satisfaction to achieve the desired client goals and other key matrices.
Entrusted with the responsibility of framing & maintaining data security of the team (Audit Planner).
Top Team Manager for achieving the highest Member Satisfaction in the process for December 2006 & March 2007
Individually ranked amongst the Top 50 Senior Consultants across the Client Enterprise Level.
Top team in sales across 24 AOL call centres across the globe.
Top Consultant for MSI in the Process for 13 week roll.
Consistent performer across all the metrics laid by the client.
Provided innovative ideas for business up sell.
Retention of team members in general and to ensure complete employee satisfaction.
Ensuring target achievement as the targets are varied and dynamic and are revised on regular intervals.
Preparing MIS reports for the team in particular and the queue in general to ascertain the trends and ensure improvement in all the areas.
Ensuring excellent client servicing and 100% call uptake.
Reviewing performance of individuals and providing required coaching and feedback periodically.
Facilitate problem solving and collaboration. Encourage creativity, risk taking, and constant improvement.
Role: Team Leader
Client: AOL/Time Warner
Specialization: Retention Queue