Tarra L. Darrough
Rancho Santa Margarita
Summary
A well-organized professional with exceptional customer service. Possesses effective time management and problem-solving skills. Successful in leadership and motivation with extensive knowledge in marketing. Adept at increasing profit while decreasing shrink. Fast learner and ability to focus under pressure. Goes above and beyond for customers while exceeding their expectations.
Overview
3
3
years of professional experience
Work History
Floral Manager
Albertsons
08.2022 - Current
- Established strong relationships with customers, leading to repeat business and referrals for new customers.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Go above and beyond to make sure the customer is smiling when they walk out the door.
- Ability to talk browsing customers into buying an arrangement by offering a unique and beautiful bouquet hand-made by me using flowers and/or colors of their choosing.
- Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
- Created and maintained customer relationships.
- Inventoried flowers, home decor, plants, etc., every four weeks to maintain the department's sales and profits.
- Managed staff scheduling, balancing employee availability with the floral department's needs, while minimizing overtime costs.
- Consecutively matching weekly sales projections.
- Decreased shrink through close monitoring of department.
- Trained employees on basic floral arranging and daily routine checks.
- Mentored junior staff members, fostering a positive team environment, and improving the department's overall performance.
Sales Associate
Bloomingdale's
06.2022 - 11.2022
- Customer service
- Ability to connect with customers on a down-to-earth approach and make a sale
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Online shopping for customers
Education
Associate of Arts - Marketing And Sales
American River College
Sacramento, CASkills
- Customer service
- Interpersonal communication skills
- Complex Problem-solving
- CRM
- Product and service sales
- Negotiation tactics
- Account management
- Staff training
- Network development
- Microsoft proficient (excel, word, teams)
- Type 60 wpm
- Product merchandising
- Phones, faxing, and filing
- Organized
- Punctual
- Fast learner
Timeline
Floral Manager
Albertsons
08.2022 - Current
Sales Associate
Bloomingdale's
06.2022 - 11.2022
Associate of Arts - Marketing And Sales
American River College