Tarnya Petch
Woodstock,ON
Overview
18
18
years of professional experience
Work History
Office Manager
Jamieson Car and Truck Rentals
08.2011 - 10.2024
- Greeted customers at counter and completed all rental needs
- Answered calls and booked rentals
- Handled all emails and online Inquiries
- Accounts Payables
- Accounts receivables
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Wrote lease documents for short term lease customers
- Insurance calls and Insurance verifications
- Entered all pertinent information into customers software.
- Filed Accidents
Customer Service Manager
Walmart Canada
04.2009 - 09.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative
Staples Canada
09.2006 - 03.2009
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificate - Business
Fanshawe College
Woodstock, ON04-2010
Certificate - Personal Support Worker
G.A Wheable
London, ON06-2009
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
Timeline
Office Manager
Jamieson Car and Truck Rentals
08.2011 - 10.2024
Customer Service Manager
Walmart Canada
04.2009 - 09.2011
Customer Service Representative
Staples Canada
09.2006 - 03.2009
Certificate - Business
Fanshawe College
Certificate - Personal Support Worker
G.A Wheable
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