Tarnjot Singh
Regina,SK
Summary
Excellent at communicating, writing, and editing keen attention to detail and focused on meeting deadlines. Precise at handling clients with my experience in different institutions. Looking for an opportunity to grow more and open to different fields of jobs.
Overview
5
5
years of professional experience
Work History
Financial Services Representative ||
CIBC
08.2025 - Current
- Provided exceptional customer service by addressing client inquiries and resolving issues efficiently.
- Processed transactions accurately, ensuring compliance with financial regulations and company policies.
- Built strong relationships with clients, enhancing client retention through personalized financial advice.
- Managed account documentation, maintaining organized records for compliance and audit purposes.
Guest Ambassador
The Atlas Hotel
05.2025 - Current
- Greeted and assisted guests, enhancing overall visitor experience through exceptional service.
- Managed guest inquiries, providing timely information and resolving issues efficiently.
- Collaborated with team members to ensure seamless operations and guest satisfaction.
- Conducted regular facility inspections, maintaining cleanliness and safety standards across the venue.
Fraud Loss Prevention Specialist
TD Bank
04.2024 - Current
- Completing online fraud reports and making sure correct action is taken.
- Arrangement expedient card delivery for replacement cards.
- Escalating more serious matters to team lead or operations.
- Advising clients how to protect their accounts.
- Multitasking and working in a fast-paced environment
- Finding out reasonable occurrences decline, reasons or confirming transactions to make sure legit or suspicious.
Collections Agent
MJR Capital Services Inc.
02.2024 - 03.2024
- Arrange debt repayment or establish repayment schedules, based on consumer financial situations.
- Locate and notify consumers of delinquent accounts by mail and telephones.
- Advise customers of necessary actions and strategies for debt repayment.
- Answer customers questions regarding problem with their account
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
Customer Service Teller
Bank of Montreal
04.2022 - 01.2024
- Serves customers by completing account transactions.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
- Helping customers with booking appointments, answering queries.
- Actively contribute to meet the branch business goals, as well as sales and customer service goals.
- Making strong customer and client interactions, building relationships, and offering new products and making day to day customer relationships with them.
- Sending wire payment to different countries and currencies from the branch and following up on them.
IELTS Trainer
Bedi's Best IELTS Centre
11.2020 - 04.2021
- Provided instructions on material evaluated in listening, speaking, reading, and writing section of academic-International English Language Testing System
- Maintained records of student assignments, performance, monitoring progress, gathering feedback on classroom instructions.
- Encourage students and gave advice on effective learning methods.
Education
Diploma - Business Management
Northern College of Applied Arts and Technology
Scarborough, ONSkills
- PEGA
- PRM
- Customer Service
- Retention & Upselling
- Active Listening
- Communication
- Customer relationship management
- Conflict resolution
- Communication skills
- Problem solving skills
- Documentation
- Product Knowledge
- Investigations
- Processing requests
ABOUT ME
I am passionate about learning and growing more with my excelling qualities in customer handling and sales industry.
Timeline
Financial Services Representative ||
CIBC
08.2025 - Current
Guest Ambassador
The Atlas Hotel
05.2025 - Current
Fraud Loss Prevention Specialist
TD Bank
04.2024 - Current
Collections Agent
MJR Capital Services Inc.
02.2024 - 03.2024
Customer Service Teller
Bank of Montreal
04.2022 - 01.2024
IELTS Trainer
Bedi's Best IELTS Centre
11.2020 - 04.2021
Diploma - Business Management
Northern College of Applied Arts and Technology
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