Highly productive Team Lead with expertise in team coordination, conflict resolution, and strategic planning. Strong communication, leadership, and problem-solving skills ensure seamless operations and successful project outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead/Supervisor
Church's Texas Chicken
Toronto, ON
01.2023 - Current
Crafted and managed employee schedules, ensuring optimal staffing for smooth operations.
Supervised inventory management, placing orders to maintain stock levels and prevent shortages.
Addressed and resolved customer complaints, ensuring a consistently positive dining experience.
Oversaw sales entry and payroll processing, ensuring accuracy and compliance with company policies.
Maintained a clean and organized workplace, enforcing standards among staff.
Supervised daily closing procedures, including secure POS and cash till closure.
Trained, mentored, and supervised new employees, ensuring adherence to company standards.
Led team meetings to address operational challenges and improve service quality.
IELTS Trainer
Ezee Visa Overseas
Patiala, Punjab, India
09.2021 - 12.2022
Achieved an overall IELTS score of 8 bands (L: 8.5, S: 7.5, R: 8.0, W: 7.0), demonstrating strong proficiency and understanding of the exam.
Developed and implemented lesson plans tailored to individual student needs, focusing on the four key IELTS areas: Listening, Reading, Writing, and Speaking.
Conducted mock exams and practice tests to assess student progress and identify areas for improvement.
Conducted speaking tests to evaluate and enhance students' fluency, coherence, and pronunciation.
Offered guidance on exam techniques, time management, and effective study habits.
Provided one-on-one tutoring sessions to address specific challenges and personalize instruction.