Tarleen Kaur
Surrey,BC
Summary
Personable Office Administrator prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Administrator
Imperial Street Auto Repair
Burnaby
05.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Customer Service Representative
Walmart
New Westminster, BC
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Relations Executive
Mode Money Managers
White Rock
03.2022 - 06.2022
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
Accounting - Accounting And Finance
Vancouver Community College
Vancouver, BC08.2023
Skills
- Time Management
- Database entry
- File Organization
- Document Management
- Bookkeeping
- Scheduling
- Payroll
- Inventory Management
- Staff Management
- Billing oversight
- Customer Service
- MS Office
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Certification
Sage 50
Timeline
Office Administrator
Imperial Street Auto Repair
05.2023 - Current
Customer Relations Executive
Mode Money Managers
03.2022 - 06.2022
Customer Service Representative
Walmart
10.2021 - Current
Accounting - Accounting And Finance
Vancouver Community College