Tarji Ward
Palmdale,CA
Summary
Experienced in delivering outstanding patient care and performing clinical procedures in a fast-paced healthcare setting. Utilizing clinical expertise and administrative skills to enhance efficiency and ensure maximum patient satisfaction. Skilled in effective patient communication and maintaining meticulous record-keeping practices.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
California Department of Corrections and Rehabilitation
Lancaster, CA
02.2022 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Assisted psychologists and psychiatrists in gathering data for assessments, diagnoses, and treatment planning.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified Medical Assistant
California Department of Corrections and Rehabilitation
Chino, CA
04.2021 - 01.2022
- Verifying the validity of I/P Mental Health orders given by the clinicians
- Providing I/P education about Mental Health orders/clothing issues/procedures
- Accurately obtaining and recording I/P vital signs in EHRS
- Walking tiers in Mental Health Crisis Bed Unit and the OHU doing suicide/room checks
- Provide information during Monthly MHCB meetings
- Daily email communication with clinicians and supervisors
- Accurately recording EKGs per clinician's orders and as well as providing EKG training to other staff members
Certified Medical Assistant
Roy Medical Group
Palmdale, CA
03.2019 - 11.2020
- Called and faxed pharmacies to submit prescriptions and refills.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Collect patient information for pediatric and adult patients, performed vital signs, prepared patients for examination
- Organize and sterilize back office medical equipment/ back-office inventory
- Prepare and perform pediatric/adolescent vaccines based on CHDP immunization schedule
- Prepare lab samples for CLIA waived testing
- Los Angeles County CHDP audiometric and vision screening training
- Los Angeles County CHDP dental workshop training (including fluoride varnish)
- Handle appointment scheduling via OfficeAlly EMR system
- Processed patient referrals/provided administrative assistance for 6 providers
- General administrative office duties
- Proficient in Microsoft computer applications
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
MA-Externship
Dr. Brian Gaw, MD. Inc
Lancaster, CA
08.2018 - 01.2019
- Assisted Dr
- With preparing patients for examination by taking vital signs and obtaining patient chief complaints and history
- Observed and assisted senior assistant with pediatric injections and minor surgical procedures
- Observed and assisted with sterilization of instruments
- Observed and assisted with EMR/EHR via Nextgen program
- Assisted with preparing and sending medical records
Office Assistant
Brand New Electric Inc
Carson, CA
05.2016 - 05.2018
- Perform general clerical duties: answering calls, delivering messages, setting appointments, filing etc
- Preparing and emailing invoices to customers for payment
- Greet new and existing customers, accepting deliveries on company's behalf as they entered the office
- Work with general Microsoft computer applications (Word, Excel, Outlook with some QuickBooks experience)
- Coordinated and scheduled meetings and appointments.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
Travel Consultant
Montrose Travel
Glendale, CA
08.2015 - 02.2016
- Handled incoming reservations and inquiries re: travel arrangements for credit card customers
- Booked hotel, car, and air reservations via Sabre GDS systems
- Handled multiple phone lines and booking systems while providing customer service over the phone as well as in person when needed
- Worked with most Microsoft computer applications such as Word, Excel, Outlook etc
- Also provided support when needed for cruise travel bookings
- Strong problem-solving skills
Senior Customer Relations Specialist
Princess Cruise Lines Ltd
Santa Clarita, CA
01.2002 - 06.2012
- Handled numerous calls addressing customer inquiries
- Extensive problem solving along with providing new product training
- Served as the main liaison between customers, management and sales teams
- Effectively communicated with and supported sales, marketing and administrative teams daily
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Addressed and resolved customer product complaints empathetically and professionally
- Accurately documented, researched and resolved customer service issues
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
Education
Certificate - Medical Assistant
Charter College
Lancaster, CA01.2019
Diploma - General Studies
South Pasadena Senior High School
South Pasadena, CA06.1992
Skills
- Patient Care Coordination Skills
- Adaptability to Change
- Problem-solving
- Compassionate Patient Engagement
- Reliable team player
- Proficient in Administering Injections
- Specimen Handling Skills
- Monitoring Vital Signs
- ECG Monitoring Proficiency
- Sterile Tray Preparation
- Appointment Coordination
- Proficient in Microsoft Applications
- Exceptional communication skills
- Creative problem solving
- Strong client relations
- Multi-Line Phone Management
- Committed to maintaining data integrity
- Detail-oriented
- HIPAA compliance
- Patient appointment scheduling
- Insurance verification
- Electronic health records management
Accomplishments
- Recognized for going above and beyond the call of duty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Mentored new staff on new medical equipment operation.
Certification
- NCMA/NCCT-Certified Medical Assistant, 01/01/20, 01/31/24, 01/31/2025
- Basic Life Support (BLS) - American Heart Association.
Timeline
Certified Medical Assistant
California Department of Corrections and Rehabilitation
02.2022 - Current
Certified Medical Assistant
California Department of Corrections and Rehabilitation
04.2021 - 01.2022
Certified Medical Assistant
Roy Medical Group
03.2019 - 11.2020
MA-Externship
Dr. Brian Gaw, MD. Inc
08.2018 - 01.2019
Office Assistant
Brand New Electric Inc
05.2016 - 05.2018
Travel Consultant
Montrose Travel
08.2015 - 02.2016
Senior Customer Relations Specialist
Princess Cruise Lines Ltd
01.2002 - 06.2012
Diploma - General Studies
South Pasadena Senior High School
Certificate - Medical Assistant
Charter College