Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Accomplishments
Timeline
Generic
Tariq Mahmood

Tariq Mahmood

Calgary,Canada

Summary

Results-driven professional with a strong background in leadership, logistics, and customer service. Adept at managing teams, optimizing inventory, and exceeding performance targets. Proven ability to train and develop employees for operational excellence. Over three years of experience in customer support and dispatch roles. Dynamic professional eager to join your team, offering a wealth of skills in leadership, logistics, and customer service. Experienced in team management, inventory optimization, and surpassing performance goals. Skilled in training and empowering staff for operational success, with over two years in customer support and dispatch. Ready to contribute to your organization's growth and excellence. Strategic Process Lead adept at training and motivating team members to meet maximum potential. Successful at solution-oriented problem solving and critical thinking.

Overview

23
23
years of professional experience

Work History

Process Lead

AMAZON
Calgary, Canada
07.2021 - Current
  • Managing outbound pack workflow, handling 40 to 70 associates as per business need
  • Lead teams to meet objectives on strict timelines and implement corrective plans
  • Assess and develop associates' strengths and assign tasks based on experience and training
  • Successfully delivered the highest volume shift in YYC1 Fulfillment Centre history, processing over 250,000 items in a 10-hour shift with 99% accuracy
  • Consistently achieve 100% of shift target, averaging 150,000 items per shift
  • Reduce safety incidents by 30% by implementing and enforcing standard work and safety processes
  • Drafted the Pick Process Manual to onboard new hires

Research Assistant Technician

IMPERIAL COLLEGE LONDON DIABETES CENTRE
Abu Dhabi, United Arab Emirates
01.2012 - 01.2021
  • Managed scientific and logistical aspects of the Radioimmunoassay lab
  • Managed inventory of the laboratory reagents, equipment, and samples
  • Conducted lab and bench work, leading to a published research paper titled 'Fine-Scale Genetic Structure in the United Arab Emirates Reflects Endogamous and Consanguineous Culture, Population History, and Geography' in Molecular Biology and Evolution (March 2022)
  • Provided hotline customer service support

Avian Lab Technician

NATIONAL AVIAN RESEARCH CENTRE
Sweihan, United Arab Emirates
01.2007 - 01.2012
  • Managed an avian artificial insemination laboratory
  • Analyzed and handled laboratory specimens
  • Trained and oriented new staff

Installation Supervisor

AL-OLAYAN KITCHENS
Dammam, Saudi Arabia
01.2004 - 01.2006
  • Provided comprehensive customer support to key accounts
  • Conducted site inspections
  • Handled logistics tasks, organized material transportation, and ensured installations and customer deliveries ran smoothly
  • Followed up on customer complaints

Secretary

MIDDLE EAST MILLENNIUM
Dammam, Saudi Arabia
01.2002 - 01.2004
  • Maintained records and administrative documents
  • Supervised staff duties in various sites
  • Scheduled meetings and appointments

Education

Diploma - Business Administration

AGA
Calgary, Canada
01.2024

Bachelor of Arts - Art

Punjab University
Lahore, Pakistan
04-2003

Skills

  • Team Leadership and Management
  • Strategic Organizational Skills
  • Effective Training and Supervision
  • Data Management and Analysis
  • Inventory Management and Optimization
  • Problem Solving and Adaptability
  • Outstanding Customer Service
  • Self-Motivated and Goal-Oriented
  • Customer care

Personal Information

  • Nationality: Canadian & Pakistani
  • Marital Status: Married

Languages

  • English
  • Urdu
  • Punjabi
  • Arabic

Accomplishments

  • 2024: Amazon Canada Best Team Performer July to November
  • 2024: Amazon Canada YYC4 Highest Volume Shift
  • 2023-2024: Amazon Canada YYC1 Best Process Lead

Timeline

Process Lead

AMAZON
07.2021 - Current

Research Assistant Technician

IMPERIAL COLLEGE LONDON DIABETES CENTRE
01.2012 - 01.2021

Avian Lab Technician

NATIONAL AVIAN RESEARCH CENTRE
01.2007 - 01.2012

Installation Supervisor

AL-OLAYAN KITCHENS
01.2004 - 01.2006

Secretary

MIDDLE EAST MILLENNIUM
01.2002 - 01.2004

Diploma - Business Administration

AGA

Bachelor of Arts - Art

Punjab University

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Tariq Mahmood