Tariq Boutriq
Ottawa,ON
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Account Manager
La Banque Populaire
06.2018 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Sales Agent
Orange Telecom
02.2016 - 08.2016
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of ORANGE products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
MBA - Finance
HECI BUSINESS SCHOOL
MOROCCO07-2017
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Goal oriented
- Sales development
Languages
English
Professional Working
French
Native or Bilingual
Arabic
Native or Bilingual
Interests
- Backpacking and Hiking
- Music
- Playing Sports
- Video Gaming
- Reading
Timeline
Account Manager
La Banque Populaire
06.2018 - 04.2024
Sales Agent
Orange Telecom
02.2016 - 08.2016
MBA - Finance
HECI BUSINESS SCHOOL
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