Tariq Ahmed

• Working as a consultant and a customer support representative for Canadian Securities Administrators (CSA) for their SEDAR+ app
• The main responsibilities include helping clients get their user credentials and have a successful login to start filing as soon as they can
• Other responsibilities also include attending the client phone calls and emails to answer their queries
• Greeted customers with energy and enthusiasm upon their entry
• Established and maintained lasting relationships with clients, customers, and other team members
• Connected and discussed all client inquiries over the phone daily
• Responding to the client inquires over the email daily
• Strove for diplomatic conflict resolution in case of customer complaints or concerns relating to client inquiries and services
• Assisted in the creation of customer success OneNote and roadmaps for all new team members for an easy transition
• Grew, managed, and maintained an internal knowledge database
• Conducted live demonstrations with clients via webinars, Team meetings, and scheduled calls
• Helped with the training process to make an easy transition for the new team members
• Attended team meeting calls to suggest various ways to achieve the best result daily
• Compiling reports on overall customer satisfaction and creating a ticket in both Jira Service and BMC REMEDY IT SERVICE MANAGEMENT.

CIBC, Lightning Scheduler (04/2022 to 05/2022)

· Actively worked on creating Activity Diagrams in ConfirmIQ to capture the acceptance criteria on user story.

· Generated Test Scripts and verified automation on AmEZ and ALM tool.

· Worked with leads on merging activities for various ADs.

CIBC, nCino (05/2022 to 07/2023)

· Understanding and Testing of Manual Flow for integration of various systems.

· Creating Activity Diagrams in ConfirmIQ Tool and generating test scripts for various User Stories from JIRA.

· Perform dry run on AmEZ and execute Automated TCs in ALM.

· Creating xpaths and ORs to run automated test cases.

· Understanding E2E Loan Lifecycle process in existing lending platform via Salesforce/nCino platforms.

· Creating and designing TCs for E2E flow for nCino to cope with Real Life Scenarios.

· Execution of E2E Manual TCs in ALM.

· Worked Closely with BA, BSA, PS, PO to Understand various functions.

· Understanding of integration flows for different system connections such as ECM, BM, ECIF, BClass, ECRM, PEGA, Middleware.

· Actively participated in Presentation of E2E flows to different LOBs, explaining E2E functional flows to multiple teams.

· Actively participated in Daily stand Ups, Business Banking Meetings, PODs Design Sessions.

· Successfully Executed E2E TCs in SIT and UAT Environments for multiple cycles.

· Created Countless Defects in ALM and triaged those with Development teams for fix.

• Requested and recorded customer orders, and computed bills using cash registers
• Monitored orders and ensured they arrived in a quick and in an organized manner
• Quickly and accurately processed meal orders while developing rapport with customers
• Helped in kitchen when needed
• Collected cash and made the correct change
• Counted money in the cash drawer at the beginning and end of work shift
• Promoted customer satisfaction through personal interaction
• Served customers with courtesy, patience and a smile
• Maintain all team members and assign them their work
• Resolved customer needs using professionalism and sensitivity Received cash, made the correct change and completed credit-card transactions from customers
• Checked with customers to ensure that they enjoyed their meals
• Resolved customer complaints regarding food services.