Tarin Ridi
Oshawa,Ontario
Summary
Organized and dependable candidate with 2 year customer service experience, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Aspiring project manager, pursuing masters in Strategic Business Management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Management Intern
Merrco Payment Inc.
09.2023 - Current
- Identified project scopes, constraints, risks and deadlines with the project manager team.
- Supported project managers in managing schedules and milestones.
- Worked with senior project managers to assist with day-to-day functions.
- Assisted project managers by tracking, organizing and analyzing project financial information.
Customer Service Representative
The Brick
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally via telephone calls and in-person.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used POS and POS+ software to get access and work in The Brick database.
- Received cash from customer and deposited it according to company policy.
- Updated account information to maintain customer records. Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Office Intern
Union Bank Ltd
11.2021 - 02.2022
- Organized documents and routed to correct recipients.
- Sorted, organized, and maintained files.
- Met with clients to generate new business and negotiate contracts.
- Managed and opened over 200 checking, saving and line of credit accounts.
- Represented bank at community events to establish strong ties and promote business.
Marketing Intern
InterConnect Cafe
05.2020 - 10.2020
- Helped with planning and hosting of marketing events.
- Assisted in creating written, video and image content for marketing channels.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Scheduled social media postings to advertise products and generate site traffic.
Education
Masters of Management - Strategic Management
Trent University
Oshawa, ON05.2024
BBA - Management
University of Dhaka
Dhaka, Bangladesh05.2022
Skills
- Team Collaboration
- Creative Thinking
- Project Management
- Relationship Building
- Agile Methodologies
- Phone and Email Etiquette
- Customer Relationship Management
- Microsoft Office
- Documentation and Reporting
- Work Planning and Prioritization
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Certification
- Certified Google Coursera, Foundation of Project Management.
- Certified Google Coursera, Project Initiation: Starting a Successful Project
- Certified Google Coursera, Agile Project Management
Timeline
Project Management Intern
Merrco Payment Inc.
09.2023 - Current
Customer Service Representative
The Brick
01.2022 - Current
Office Intern
Union Bank Ltd
11.2021 - 02.2022
Marketing Intern
InterConnect Cafe
05.2020 - 10.2020
Masters of Management - Strategic Management
Trent University
BBA - Management
University of Dhaka
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