Blessing Stowey
Edmonton,Alberta
Summary
Detail-oriented nd focused Administrative professional offering excellent communication, database management and prioritization skills demonstrated through five (5) years of performance. Skilled at creating flowcharts and performing user acceptance testing, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant - IT Support
Connective Support Society
08.2022 - Current
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Troubleshot and fixed process hang-ups to maintain swift flow of daily tasks.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
Administrative Officer (IT Department)
Nigeria Social Insurance Trust Fund (NSITF)
07.2018 - 01.2022
- Updated reports, managed accounts, and generated reports for company database.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Created and maintained databases to track and record customer data.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
Administrative Officer
Bayelsa State Government (e-Governance Bureau)
01.2016 - 07.2018
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Ordered and distributed office supplies while adhering to fixed office budget.
Education
Master of Science - Public Sector Management
National Open University of Nigeria (NOUN)
Abuja01.2016
Bachelor of Science - Management And Computer Studies
Wisconsin International University College, Ghana.
Accra11.2012
Skills
- Back Office Operations
- Records Management Systems
- Data Entry Documentation
- Report Analysis
- CRM Software
- Data Evaluation
- Data Communications
- Database Administration
- Customer Experience
- Workflow optimization
- Data Collection
- Technical Support
Certification
- Certified Scrum Master (CSM)
- Member Canadian Professional Sales Association (CPSA)
Timeline
Administrative Assistant - IT Support
Connective Support Society
08.2022 - Current
Administrative Officer (IT Department)
Nigeria Social Insurance Trust Fund (NSITF)
07.2018 - 01.2022
Administrative Officer
Bayelsa State Government (e-Governance Bureau)
01.2016 - 07.2018
Master of Science - Public Sector Management
National Open University of Nigeria (NOUN)
Bachelor of Science - Management And Computer Studies
Wisconsin International University College, Ghana.
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