Tarik Urvina
Surrey,BC
The best way out is always through.
Robert Frost
Summary
As a recent Mass Media and Communication graduate with experience at Marriott in the USA and Canada, I excel in guest service and issue resolution. Previous roles as a Student Office Worker and Staff Writer/Photographer honed my skills in data management and persuasive communication. Awards such as 'Multiple Articles of the Week' and the 'Golden Leaf Award' demonstrate my dedication. With strengths in time management, communication, and customer service, I am ready to contribute to dynamic communication environments
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Parking Attendant
Indigo
Vancouver, BC
01.2024 - Current
- Enhanced customer satisfaction by efficiently directing vehicles to available parking spaces.
- Contributed to increased revenue by accurately collecting parking fees and managing transactions.
- Kept parking area clean and well-maintained, removing debris and snow as necessary to ensure customer safety.
- Collaborated with security team to monitor surveillance cameras and maintain overall safety in the parking facility.
- Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
GUEST SERVICE AGENT
MARRIOTT RESIDENCE INN
VANCOUVER, BC
06.2023 - 01.2024
- Check in customers using PMS program FOSSE and provide guest with directions.
- Answer incoming calls and keep a detailed record of correspondence with guests for future reference
- Handle and resolve guest complaints.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
TRAVEL SABBATICAL
Freelancer
07.2022 - 01.2023
- Toured cities and countries across North America, Asia and the Caribbean to broaden my personal and professional perspectives.
Hotel Front Desk Supervisor
Springhill Suites By Marriott
Seattle , WA
05.2021 - 07.2022
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
FRONT DESK CLERK
MARRIOTT HOTEL
SEATTLE, WA
05.2021 - 07.2022
- Check in customers using computer programs and provide guests with directions
- Communicate with guests to better understand their individual needs to provide hem with the best service possible.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfactions.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Phonathon Caller
Wayne State College
Wayne, NE
01.2019 - 02.2019
- Achieved high call completion rates by efficiently managing time and staying organized throughout the phonathon campaign.
- Built rapport with potential donors through active listening and empathetic communication, resulting in increased donations.
- Demonstrated adaptability by quickly adjusting to changes in call scripts or strategy based on feedback from supervisors or campaign progress.
- Increased donor contributions by developing personalized calling scripts and maintaining a friendly, engaging tone during calls.
STUDENT OFFICE WORKER
WAYNE STATE COLLEGE
WAYNE
08.2018 - 05.2019
- Managed high volume of data input with near-perfect accuracy
- Provided positive relationships with office personnel and customer, strengthening connections and improving communication
- Organized (assisted) successful conferences, meetings and special events, including catering and equipment setup promoted office activities profile across campus, frequently updating bulletin boards
- Upheld a high level of customer service by actively listening to and addressing concerns from students, faculty, staff, and visitors.
- Managed schedules for multiple team members, ensuring optimal coverage during peak periods.
STAFF WRITER/PHOTOGRAPHER
WAYNE STATE COLLEGE
WAYNE
08.2018 - 11.2020
- Pitched engaging feature stories that highlighted community members or events, fostering a strong connection between the publication and its audience base.
- Enhanced readership by producing high-quality
- Consistently met tight deadlines under pressure while maintaining high levels of accuracy in writing style.
- Developed strong working relationships with sources, resulting in exclusive interviews and unique articles.
- Managed multiple assignments simultaneously while maintaining consistent quality in writing and editing tasks.
- Photographed high-quality images for various print and digital projects.
Education
Bachelor of Arts - Mass Media & Communications
01.2018 - 12 2020
- Awarded Golden Leaf Award.
- Best of SNO
Associate of Arts - Liberal Arts
08.2016 - 12 2018
Highschool Diploma - Health And Social Care.
08.2012 - 07.2013
Highschool - Health And Social Care.
09.2009 - 07.2012
Skills
Time managementAdaptabilityEffective communicationData analysisTeamwork
Hospitality services
Guest Relations
Guest communication
Complaint Handling
Reservation Management
Administrative Skills
Proficient in Microsoft
Writing and verbal communication
Team building and supervision
Customer Service
Data inputting
Computer Skills
Marketing
Organizational Skills
Attention to Detail
Excellent Communication
Multitasking
Relationship Building
Awards
- Multiple articles of the week in the school paper.
- Best of school News online (SNO)
- Golden Leaf Award (best featured story in the states of Nebraska)
- Associated Press News selection (AP)
References
Reference on request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Parking Attendant - Indigo
01.2024 - Current
GUEST SERVICE AGENT - MARRIOTT RESIDENCE INN
06.2023 - 01.2024
TRAVEL SABBATICAL - Freelancer
07.2022 - 01.2023
Hotel Front Desk Supervisor - Springhill Suites By Marriott
05.2021 - 07.2022
FRONT DESK CLERK - MARRIOTT HOTEL
05.2021 - 07.2022
Phonathon Caller - Wayne State College
01.2019 - 02.2019
STUDENT OFFICE WORKER - WAYNE STATE COLLEGE
08.2018 - 05.2019
STAFF WRITER/PHOTOGRAPHER - WAYNE STATE COLLEGE
08.2018 - 11.2020
Wayne State College - Bachelor of Arts, Mass Media & Communications
01.2018 - 12 2020
Marshalltown Community College - Associate of Arts, Liberal Arts
08.2016 - 12 2018
Ancilla Domini Highschool - Highschool Diploma, Health And Social Care.
08.2012 - 07.2013
Veurs Voorburg Highschool - Highschool, Health And Social Care.
09.2009 - 07.2012