Tarek Haidar
Food and Beverage Management
Laval,QC
Summary
Spent more than two decades working in hotels and restaurants, including more than a decade of work in senior corporate roles and Franchising business. Experienced in new project openings "hotels & restaurants". Easily blend into work cultures and adapt quickly to any new environment. The objective is to find a way to grow within a reputable corporate company, with no limitations for growth. Dedicated restaurant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of post-secondary education
3
3
Languages
Work History
Food service manager
Wonderbrands
03.2020
- Conducting business and financial analysis, reducing expenses, and improving profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally
- Formulated and implemented marketing strategies to increase sales and customer loyalty
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
Business consultation
Restaurant Mont Liban
01.2020
- 360 degrees business evaluation.
- Responded to customer inquiries and provided technical assistance over phone and in person
- Conducted thorough research on industry trends, enabling more informed recommendations during consultations
- Evaluated the effectiveness of implemented strategies through regular performance reviews, making necessary adjustments for continuous improvement
- Delivered high-quality presentations showcasing proposed solutions, facilitating buy-in from stakeholders and decisionmakers
- Built lasting relationships with clients through consistent communication and timely followups
- Managed complex projects, ensuring timely completion within budget constraints while exceeding client expectations
Purchasing and storage manager
Tennis Canada
01.2022
- OBN tournament.
- Developed strong relationships with vendors, ensuring timely supply of materials and cost-effective pricing strategies
- Managed a team of warehouse staff, providing guidance and training to improve productivity and performance levels
- Created and enforced detailed organization processes to increase quality and service standards
- Facilitated cross-functional meetings to address storage-related challenges or opportunities, fostering a collaborative approach towards problem-solving and continuous improvement efforts
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
- Improved overall storage capacity by identifying opportunities for consolidation or offsite storage solutions when appropriate
- Integrated warehouse operations with existing and new business processes
General Manager
A&W Burger
- New opening of Chambly-Carignan branch.
- Managed team of 23 associates - Back and front of house.
- Pre-opening & Opening duties
- Inventory management
- Purchasing responsibilities
- Assisted in recruiting, hiring and training of team members
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Developed and maintained relationships with customers and suppliers through account development
Regional Manager
Foodtastic
- Managing Second Cup and Copper branch for Quebec region.
- Modernized over 20 facilities by implementing national facility enhancement programs
- Established and maintained operational standards for 20 locations
- Supervised 20 locations to enforce high-quality standards of operation
- Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below 5%
District coach
Beavertails - "Queue de Castor"
- Coaching for Ontario region.
- Developed and implemented comprehensive training program for new coaches to increase resilience and performance
- Analyzed and evaluated team performance metrics to identify areas of improvement
- Developed and delivered effective and engaging coaching sessions to improve performance
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness
- Developed relationships with clients to provide ongoing support and encouragement
- Analyzed client feedback to adjust coaching sessions accordingly
Business consultation
Mezzmiz Cuisine
- Setting standard operating procedures and building brand operating manual.
- Established supplier's contracts and business relationship
- Proposed more viable plans to kick off with business under Ghost kitchen module
- Contract negotiations
- Kitchen design & equipment layout plans
- Recipe management tools
Head of restaurants group
Global restaurant and hospitality development group
- Responsible for operational and strategic aspects of the business.
- Demonstrated leadership skills in managing projects from concept to completion
- Applied effective time management techniques to meet tight deadlines
- Resolved problems, improved operations and provided exceptional service
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed strong communication and organizational skills through working on group projects
- Demonstrated strong organizational and time management skills while managing multiple projects
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Director of Business Development
Gourmania International
- Planning and directing daily business of all brands.
- Established and maintained highly effective relationships with clients and industry partners to drive growth
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company
- Identified business development challenges and customer concerns for proactive resolution
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect
- Compiled and analyzed data to determine approaches to improve sales and performance
Regional Food and Beverage Manager
Fauchon Paris
- Implementing regional SOPs and quality control systems.
- New stores openings
- Contracts negotiations with suppliers
- Regional quality visits -Franchise audits
- Critical Path and new openings planning
Food and Beverage Manager
Ramada plaza JBR
- In charge of 5 restaurants and banqueting/meeting room facilities.
- Organized successful special events that contributed to increased sales figures
- Developed ongoing training initiative to improve beverage knowledge of serving employees
- Improved customer satisfaction by implementing innovative food and beverage menu options
- Selected wine, beer and alcohol products based on customer feedback and local product availability
- Verified prepared food met standards for quality and quantity before serving to customers
- Responded to customer complaints, addressing concerns, and distress with amicable interactions
- Managed staff schedules and maintained adequate coverage for all shifts
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass
- Managed bar and wait staff and directed hiring program
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
- Developed unique events and special promotions to drive sales
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics
- Worked closely with marketing teams on promotional activities that generated increased foot traffic
Food and Beverage Manager
Sheraton Jumeirah Beach Resort and towers
- Managing 6 restaurants and banqueting facilities.
- Organized successful special events that contributed to increased sales figures
- Developed ongoing training initiative to improve beverage knowledge of serving employees
- Improved customer satisfaction by implementing innovative food and beverage menu options
- Managed staff schedules and maintained adequate coverage for all shifts
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
- Developed staff training programs to enhance service skills and increase overall efficiency
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties
Assistant director F&B
Yas Hotel Abu Dhabi
- Oversaw 8 Signature restaurants, 2 Lounges/Bars, and banqueting/meeting room facilities.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Developed strong relationships with community partners to enhance educational opportunities for students
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Developed detailed plans based on broad guidance and direction
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Set aggressive targets for employees to drive company success and strengthen motivation
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Established team priorities, maintained schedules and monitored performance
Senior Asst F&B Manager
Southern Sun hotels
- Managing 6 F&B outlets and conference rooms.
- Managed multiple high-priority projects simultaneously, ensuring timely completion and adherence to budget constraints
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams
- Developed and implemented strategies to streamline office operations
- Spearheaded process improvements initiatives that resulted in increased efficiency, reduced errors, and enhanced overall business performance
- Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies
- Implemented improved data analysis techniques, leading to better informed decision-making processes within the organization
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
- Supported company growth by recruiting top talent and providing comprehensive onboarding programs for new hires
Restaurants Manager
Shangri-La hotel Dubai
- Managing A Day dining restaurant and Lobby lounge.
- Developed unique events and special promotions to drive sales
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility
- Verified prepared food met standards for quality and quantity before serving to customers
- Managed staff schedules and maintained adequate coverage for all shifts
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Carefully interviewed, selected, trained, and supervised staff
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings
Senior Assistant Banquet Manager
The Yas Hotel Abu Dhabi
- Organizing and planning events.
- Directed and managed banquet functions for 2500-person event
- Managed a team of 50 staff
- SOP development
- Meetings & Events planning
- Meetings with customers
- Planning & Development
- VIP Catering
Restaurant supervisor
Sheraton Coral Beach Resort
- Supervising night shift operations in Le Merveille all-day restaurant and On the Rocks bar.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
- Managed inventory control, reducing waste and optimizing resources allocation
- Improved customer satisfaction by ensuring consistent quality of food and service
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
- Controlled food costs and managed inventory
- Bar management
- Buffet preparations
Education
BBA - Hotel Management
AUL University
Beirut-Lebanon 01.2000 - 05.2002
Technique superieure (TS) certificate - Hotel Management
Bir Hassan Technical College For Hotel Management
Beirut-Lebanon 01.1998 - 07.2000
Skills
Business Forecasting
Personal Information
Status: Canadian Citizen
References
AVAILABLE UPON REQUEST
Biking , Soccer , Hiking , Travelling
I love Biking , i am a soccer player since i was a kid , i love Hiking and camping , travelling is a passion
Timeline
Purchasing and storage manager
Tennis Canada
01.2022
Food service manager
Wonderbrands
03.2020
Business consultation
Restaurant Mont Liban
01.2020
BBA - Hotel Management
AUL University
01.2000 - 05.2002
Technique superieure (TS) certificate - Hotel Management
Bir Hassan Technical College For Hotel Management
01.1998 - 07.2000
General Manager
A&W Burger
Regional Manager
Foodtastic
District coach
Beavertails - "Queue de Castor"
Business consultation
Mezzmiz Cuisine
Head of restaurants group
Global restaurant and hospitality development group
Director of Business Development
Gourmania International
Regional Food and Beverage Manager
Fauchon Paris
Food and Beverage Manager
Ramada plaza JBR
Food and Beverage Manager
Sheraton Jumeirah Beach Resort and towers
Assistant director F&B
Yas Hotel Abu Dhabi
Senior Asst F&B Manager
Southern Sun hotels
Restaurants Manager
Shangri-La hotel Dubai
Senior Assistant Banquet Manager
The Yas Hotel Abu Dhabi
Restaurant supervisor
Sheraton Coral Beach Resort