Tarek Fayad
North York,Canada
Summary
Entry-level professional with strong customer service and sales skills, proficient in telecommunications. Experienced in fast-paced, team-oriented environments, demonstrating exceptional verbal and written communication abilities. Proven track record in customer relationship management, enhancing customer satisfaction and loyalty through effective sales strategies. Contributed to client base and revenue growth by identifying new opportunities and streamlining sales processes.
Overview
10
10
years of professional experience
Work History
Sales Vendor
Givenchy (The Bay Scarborough)
North York, Canada
11.2023 - Current
- Developed strategic advertising campaigns to promote perfume effectively.
- Communicated details about new perfumes, promotions, and gift sets.
- Managed cash register operations for smooth transaction processing.
- Achieved company and personal sales goals consistently.
Call Center Representative
KGS Research
Toronto, Canada
01.2022 - 10.2023
- Trained new recruits to enhance team performance and efficiency.
- Ensured quality control standards were met for all completed surveys.
- Achieved top phone dialer status for survey completion rates.
- Handled high call volume, maintaining productivity and customer engagement.
Security Guard
Private Security Guard (Events/Venues)
Downtown Toronto, Canada
01.2021 - 01.2022
- Greeted guests upon arrival to ensure a welcoming atmosphere.
- Checked IDs and vaccine passports for compliance with health regulations.
- Counted attendees entering and exiting the venue to maintain accurate records.
- Managed coat check operations, distributing assigned numbers for retrieval.
- Resolved conflicts swiftly to maintain a smooth event experience.
- Oversaw closing procedures for venues to ensure secure shutdown at end of events.
Grocery Delivery Driver
Joey Co.
Downtown Toronto, Canada
01.2020 - 01.2021
- Operated as self-employed independent worker, ensuring reliable service delivery.
- Safely navigated downtown areas for extended hours to fulfill client needs.
- Executed timely delivery and careful bagging of groceries for customer satisfaction.
- Lifted groceries weighing up to 70 pounds to high-rise condominium buildings.
- Consistently adhered to scheduled delivery windows for optimal efficiency.
Call Agent
Numeris Market Research
North York, Canada
04.2018 - 01.2020
- Conducted surveys to gather customer feedback and improve service quality.
- Managed floor support operations, ensuring efficient team performance.
- Delivered exceptional customer service for inbound and outbound calls.
- Trained personnel to enhance skills and operational effectiveness.
Sales
The Toronto Star
Scarborough, Canada
01.2016 - 03.2017
- Maintained professional attire to uphold brand image.
- Developed and executed strategic sales plans to maximize revenue.
- Conducted door-to-door sales to expand customer base.
- Managed diverse tasks while achieving sales targets consistently.
- Achieved performance in a commission-based compensation structure.
Cashier
McDonalds
Scarborough, Canada
01.2015 - 12.2015
- Operated efficiently in fast-paced environment to meet demands.
- Managed cash handling and balanced registers at end of shifts.
- Enhanced customer service skills through direct interactions with clients.
- Sanitized and cleaned equipment and machinery throughout shifts.
- Ensured high satisfaction levels among customers and team members.
Education
Tourism-serv Management (GTB) - Tourism And Travel Management
Seneca College
Toronto, ON08-2025
High School Diploma -
Victoria Park Collegiate Institute
15 Wallingford Rd, North York06-2019
Skills
- Customer service and support
- Direct sales
- Persuasive communication
- Product expertise
- Event coordination
- Sales strategy and delivery
- Cash handling and inventory control
- Team collaboration
References
Available upon request
Timeline
Sales Vendor
Givenchy (The Bay Scarborough)
11.2023 - Current
Call Center Representative
KGS Research
01.2022 - 10.2023
Security Guard
Private Security Guard (Events/Venues)
01.2021 - 01.2022
Grocery Delivery Driver
Joey Co.
01.2020 - 01.2021
Call Agent
Numeris Market Research
04.2018 - 01.2020
Sales
The Toronto Star
01.2016 - 03.2017
Cashier
McDonalds
01.2015 - 12.2015
Tourism-serv Management (GTB) - Tourism And Travel Management
Seneca College
High School Diploma -
Victoria Park Collegiate Institute
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