Tarek Ewais
Newport Beach
Summary
Dynamic professional with extensive experience at USPS, excelling in mail processing and customer service. Proven ability to enhance operational efficiency through process improvement and attention to detail. Skilled in mail sorting and damage inspection, fostering strong relationships with clients while ensuring timely delivery and compliance with postal regulations.
Overview
10
10
years of professional experience
Work History
Mail Processing Clerk
USPS
Lake Forest
11.2018 - Current
- Assisted with loading and unloading heavy packages from delivery vehicles.
- Routed all classes of mail in sequence of delivery along established route.
- Operated postage machines to affix stamps onto envelopes.
- Inspected incoming packages for visible signs of damage prior to processing.
- Operated mail processing equipment and manually sorted mail.
- Provided customer service to internal and external inquiries regarding mail services.
Processing Clerk
National Student Loan Solutions
Tustin
03.2016 - 11.2018
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Identified potential areas for improvement within the department's processes and procedures.
- Analyzed customer feedback surveys in order to identify areas of improvement within the department.
Delivery Driver
Pizza Hut
Garden Grove
06.2015 - 03.2016
- Participated in training sessions on customer service and food safety, applying learned principles to daily delivery operations.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Collected money, provided change and recorded transactions on receipts.
- Carried food in insulated bags to maintain hot or cold temperature.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
Education
Associate of Arts - Business Management
Cairo University
Cairo Egypt05-2017
Skills
- Mail sorting
- Mail processing
- Postage machine operation
- Damage inspection
- Customer service
- Package handling
- Data entry
- Process improvement
- Time management
- Inventory management
- Communication skills
- Attention to detail
- Team collaboration
- Problem solving
- Office administration
- Postal regulations
- Adaptability
- Deadline management
- Basic maintenance
- Sales skills
- Relationship building
- Accuracy and precision
- Retail services
- Stamp Inventory
- Filing systems
Languages
Arabic
Full Professional
Timeline
Mail Processing Clerk
USPS
11.2018 - Current
Processing Clerk
National Student Loan Solutions
03.2016 - 11.2018
Delivery Driver
Pizza Hut
06.2015 - 03.2016
Associate of Arts - Business Management
Cairo University
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