Tarek Abo Hana
Accounting and payroll student
London,ON
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounting and Payroll Student
TriOS College
04.2025 - Current
- Followed school and classroom policies, regulations, dress, and schedules.
- Utilized professor office hours to clarify topics needing elaboration.
- Collaborated on group discussions to enhance the learning process
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Home Support Worker
Extendicare
04.2024 - Current
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
Resident Care Aide
Carecorp Seniors Services
10.2021 - 09.2023
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Customer Service Representative Team Lead
Elbeddawie Services Center
01.2015 - 08.2017
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Improved overall call center performance with effective coaching and feedback to team members.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
Education
Diploma - Healthcare
Heritage Community College
Surrey, BC09.2021
Post- Secondary Diploma - Accounting And Payroll
Trios College
Toronto, ON12-2025
Skills
- Effective time management
- High ethical standards
- Organizational time strategies
- Strong attention to detail
- Analytical problem-solving
- Client support
- Effective team collaboration
- Positive interpersonal skills
- Effective multitasking
- Skilled in digital tools and technologies
- Strong organizational abilities
- Professional communication skills
- Experienced with Microsoft Office applications
Accomplishments
- Employee of the month July, 2024 at Extendicare.
- Supervised a team of three staff members at Elbeddawie Services Center.
- Part of the negotiating committee with Hospital Employee Union at Cascade Gardens Long-term care facility.
LANGUAGES
English - Full Professional
Full Professional
Arabic - Native or Bilingual
Native or Bilingual
Certification
- First Aid/CPR Certified
- Food Safety Certificated
Timeline
Accounting and Payroll Student
TriOS College
04.2025 - Current
Home Support Worker
Extendicare
04.2024 - Current
Resident Care Aide
Carecorp Seniors Services
10.2021 - 09.2023
Customer Service Representative Team Lead
Elbeddawie Services Center
01.2015 - 08.2017
Diploma - Healthcare
Heritage Community College
Post- Secondary Diploma - Accounting And Payroll
Trios College
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