Salesforce
Tarassa SINGLETON
Roseville
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations. Detailed oriented and driven in in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills. Expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Senior Account Manager
FlexCare Medical Staffing
08.2021 - Current
- Operate as the lead point of contact for all matters specific to assigned accounts
- Strategically contact healthcare facility representatives via phone, email and quarterly client visits
- Working knowledge of nursing specialties and certifications
- Familiar with multiple VMS technology
- Ensure timely and successful delivery of solutions according to the account's needs and objectives
- Clearly communicate the progress of monthly and quarterly initiatives to the Leadership Team
- Manage all aspects of account management, including calling accounts, job order management, candidate submissions, assignment confirmations, negotiations etc
- Strategize and problem solve to close the deal and get the clinicians booked
- Forecast and track key account metrics
- Increase clinician bookings by proactively marketing and branding facility accounts
- Establish quality relationships with Recruiters, Recruitment leads and Compliance Specialists
- Foster and maintain relationships with valued partners, clients and facility representatives
- Assist with requests high in severity or with escalated issues as needed
- Strive for continued development and efficiencies for all facility accounts
- Be available, as needed, for all departments before or after typical office hours.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Enhanced communication between departments for more effective problem-solving and collaboration.
Credentialing Specialist
FlexCare Medical Staffing
04.2019 - Current
- Working Knowledge of nursing specialties and Certifications
- Working knowledge of immunizations and medical records
- Industry familiar with multiple VMS technologies
- Work with Account Managers to improve current processes as well as implement new processes
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
- Assist with GSA annual updates
- Handle confidential information in compliance with company policy.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Improved turnaround time for credentialing applications by implementing an efficient online system.
Administrative Assistant
JB Bostick Asphalt Paving Company
08.2016 - 08.2018
- Call vendors and estimators as needed to complete Recon
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Create sitemaps complete with square footage
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Prepare proposals in Quickbook
- Answer all phone calls
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- File as needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Elite Progressive School of Cosmetology
01.2005
Maidu High School
01.2004
Skills
- Excellent Negotiation Skills
- Goals and Performance
- Order Management
- Operations
- Digital Marketing
- Database Management
- Sales Tactics
- Systems and Software Expertise
- Business Development
Volunteer Experience
- University Of The Nations, Volunteer Position- Culinary Administration, 01/01/07, 04/01/07
- Youth With A Mission, Volunteer Position-Culinary Administrative Assistant, 09/01/06, 12/01/06
- Calvary Chapel Youth, Volunteer Position-Fundraising Manager, 04/01/02
Software
DocUsign
Excel
Microsoft Outlook
QuickBooks
Timeline
Senior Account Manager
FlexCare Medical Staffing
08.2021 - Current
Credentialing Specialist
FlexCare Medical Staffing
04.2019 - Current
Administrative Assistant
JB Bostick Asphalt Paving Company
08.2016 - 08.2018
Elite Progressive School of Cosmetology
Maidu High School
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