Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Team Member
mcdonad
Montreal, QC
01.2022 - 08.2024
Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Initiated new projects that resulted in increased productivity across all departments.
Gas Station Retail Supervisor
Crevier , 2430 Dollard Ave , ph no 5145746051
LaSalle, QC
01.2023 - 01.2024
Assisted in training new employees on product knowledge, customer service and cash handling procedures.
Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
Ensured compliance with all safety regulations, policies and procedures.
Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
Monitored sales performance of team members to ensure goals were met or exceeded expectations.
Verified age requirements for purchase of alcohol and tobacco products.
Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
Completed regular maintenance tasks such as changing air filters and oil changes on vehicles.
Provided excellent customer service by responding quickly to customer inquiries or complaints.
Custmore Service Repersentive
call2custmore
Delhi, Delhi
01.2020 - 02.2022
Monitored network performance for potential issues such as virus attacks or unauthorized access attempts.
Configured routers, switches and other networking devices according to company guidelines.
Provided help desk support to employees regarding IT-related matters.
Created detailed reports on service requests received by customers.
Analyzed existing processes for improvement opportunities.
Custmore Repersentive
jrew engineering ltd
Mohali, Punjab
01.2019 - 01.2020
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Demonstrated leadership by making improvements to work processes and helping to train others.