Taranveer Singh
Surrey
Summary
A results-driven and detail-oriented professional with strong background in IT support technician, Supply chain analysis, and logistics management seeking a more challenging position in IT to leverage technical skills and operational expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Technician
Microserve
04.2023 - Current
- Spearheaded the Technology Refresh Program (TRP) at various government health authority corporate sites, Community Health Care Centres and Hospitals, including VPP, FHA
- Supported project for Onsite deployment & moving at various ICBC sites
- Expertly configured and troubleshoots software and network issues, providing seamless support to users
- Diagnosed, repair and upgrade PC software and hardware maintaining peak performance
- Collaborated with diverse user group to ensure the seamless execution of project objectives
- Efficiently install printers and peripheral, enhancing workplace functionality
- Image workstation for new deployments, ensuring smooth onboarding
- Responded to customer inquiries promptly, addressing their concerns and needs effectively
- CST (724, Tangent and PC) project support for onsite deployment at different sites
- Engaged in the CST Go-Live project, offered crucial user support, and ensured the seamless implementation of clinical systems to enhance operational efficiency and patient care at UBC hospital.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
Logistics Manager
Greenhouse Juice Inc.
07.2021 - 01.2023
- Directed and oversaw staging, Delivery, and warehouse departments to ensure operational excellence
- Demonstrated proficiency in Warehouse Management System (WMS) and employed various tools for efficient management
- Orchestrated staff schedules and optimized delivery routes to meet customer requirements while minimizing costs
- Collaborated with third-party distribution partners to expand market reach and eliminate delivery errors
- Demonstrated effective problem-solving skills to maintain customer satisfaction
- Collaborated with customer service team to forecast customer needs, escalate issues to demand planning, and troubleshoot delivery challenges
- Achieved 30% reduction in transportation costs by contracting additional third-party carriers and enhancing in-house delivery infrastructure
- Monitored and promptly responded to emails and phone calls, enhancing communication efficiency across organizational levels
- Managed key performance indicators (KPIs) for various teams and consistently kept allocated budgets under target & provided regular updates to management for process improvement and financial control
- Excelled in data analysis and reporting through Excel, leveraging advanced functions and pivot tables to transform raw data into actionable insights, which enhanced decision-making processes and optimized business outcomes.
Senior Supply Chain Analyst
Greenhouse Juice Inc.
01.2021 - 07.2021
- Analyzed variety of supply chain data sets to quantify performance, pinpoint trends, model resource impact, and uncover optimization opportunities
- Assisted purchasing team in generating purchase orders, ensuring seamless procurement processes
- Coordinated purchases across departments to align company-wide procurement objectives
- Managed digital purchasing records and secured quotes from suppliers to optimize pricing strategies
- Contributed to development of purchasing policies and procedures, streamlining procurement processes
- Established robust vendor communication channels to obtain critical information for sourcing and procurement
- Implemented and fine-tuned systems, processes, and optimization projects to align with organizational goals
- Provided essential analytics support by conducting Root cause and Correction Action investigations to resolve supply shortages, operational discrepancies, and system failures
- Exemplary track record in ensuring and maintaining exceptional quality standards through rigorous inspection, adherence to industry best practices, and continuous improvement initiatives.
Supply Chain Analyst
Greenhouse Juice Inc.
09.2019 - 12.2020
- Analyzed variety of supply chain data sets to quantify performance, pinpoint trends, model resource impact, and uncover optimization opportunities
- Assisted purchasing team in generating purchase orders, ensuring seamless procurement processes
- Coordinated purchases across departments to align company-wide procurement objectives
- Managed digital purchasing records and secured quotes from suppliers to optimize pricing strategies
- Contributed to development of purchasing policies and procedures, streamlining procurement processes
- Established robust vendor communication channels to obtain critical information for sourcing and procurement
- Implemented and fine-tuned systems, processes, and optimization projects to align with organizational goals
- Provided essential analytics support by conducting Root cause and Correction Action investigations to resolve supply shortages, operational discrepancies, and system failures
- Exemplary track record in ensuring and maintaining exceptional quality standards through rigorous inspection, adherence to industry best practices, and continuous improvement initiatives.
- Improved cycle count discrepancy rates 90 % through process improvements and maintaining high levels of data integrity.
Lead Stager
Greenhouse Juice Inc.
01.2018 - 09.2019
- Supervised staging team, ensuring daily requirements were met, including generating labels, preparing pick-lists, assembling inventory packs, and verifying delivery routes
- Assigned team members to specific tasks, emphasizing high attention to detail and adherence to order sheets
- Conducted daily reporting of end-of-day finished goods inventory, maintaining precise records
- Planned routes for night shift delivery drivers, coordinating with team members to set up staging areas accordingly.
Education
Wireless Networking Post Graduate diploma -
Lambton College
Toronto, ON07.2019
Diploma in software development level 7 -
National Technology Institute
Auckland09.2015
Post-Graduate in Computer Application-Level 6 -
Kurukshetra University
India05.2014
Bachelor of Computer Science -
Apeejay College of Fine Arts
India06.2013
Skills
- Exceptional with Microsoft Team, MS office, MS Excel, Share point
- Networking: TCP/IP, LAN/WAN, VLANs, Subnetting
- Routing Protocols (eg, OSPF, EIGRP), Switching Technologies (eg, STP, VLAN Trunking)
- Strong troubleshooting and problem solving skill
- Active directory, all windows operating systems, ticketing system
- Typing speed of 60-70 WPM
- Help Desk Support
- Operating System Support
- Hardware Installation
- End-User Training
Languages
English
Professional Working
Certification
- CCNA
- MTA
- COMPTIA A+
Timeline
IT Support Technician
Microserve
04.2023 - Current
Logistics Manager
Greenhouse Juice Inc.
07.2021 - 01.2023
Senior Supply Chain Analyst
Greenhouse Juice Inc.
01.2021 - 07.2021
Supply Chain Analyst
Greenhouse Juice Inc.
09.2019 - 12.2020
Lead Stager
Greenhouse Juice Inc.
01.2018 - 09.2019
Wireless Networking Post Graduate diploma -
Lambton College
Diploma in software development level 7 -
National Technology Institute
Post-Graduate in Computer Application-Level 6 -
Kurukshetra University
Bachelor of Computer Science -
Apeejay College of Fine Arts
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