Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Taranveer Kaur

Markham,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tim Hortons (Counter Staff)
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shipping and Receiving Clerk

Delmar International Inc
08.2022 - 03.2024
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.

Education

High School Diploma - Business & Accountancy

Alpha College of Business And Technology
Toronto, ON
12.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Data Entry
  • Money handling abilities
  • Microsoft Outlook

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
French
Elementary

Certification

  • Truck dispatcher, Truckadium

Reference - Available upon request.

Timeline

Customer Service Representative

Tim Hortons (Counter Staff)
04.2024 - Current

Shipping and Receiving Clerk

Delmar International Inc
08.2022 - 03.2024

High School Diploma - Business & Accountancy

Alpha College of Business And Technology

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Taranveer Kaur