TARANPREET SINGH
BRAMPTON,ON
Summary
Passionate, professional with hands-on experience in working as a Customer service Advisor. Bringing excellent background and skills in servicing, management, and sales. Proven experience in customer handling and customer satisfaction, Known for perseverance in highly complex situation., Phenomenal skills in people management, strategic planning, organizing, and scheduling. Actively, looking for a role where I can utilize my skills and add value to the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Globe Toyota
03.2019 - 03.2021
- Maintained positive customer relationships to ensure customer satisfaction while handling all the complaints in a professional manner
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Worked on opening new customer job sheets to record customer data.
- Called customers to advise them about services progress and follow ups
- Prepared the invoices after each service and ensured all details on expenses is included
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Increased sales of parts and accessories through persuasive upselling techniques.
Service Advisor (3-month Internship )
Ultimate Hyundai
01.2019 - 03.2019
- Worked as an intern and gained excellent exposure in fabrication, wheel-alignment and assembling of auto-parts with the team.
- Increased repeat business, establishing reports and trust with customers through attentive listening and clear communication.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Education
High School Diploma -
Canadore College
Scarborough, ON12.2022
Advance Diploma in Automobile Engineering - Automotive Service Technician And Operations
Rayat & Bahra University
Mohali, India01.2019
Certification
- OMVIC license in process
- A Class valid driver's License
Highlight Of Skills
- AutoCAD,
- Word, Excel, PowerPoint, Outlook, Excellent in using inhouse software for troubleshooting and servicing.
- Extensive knowledge of Automotive vehicles and Industry
- Highly organized and results oriented professional with a strong sense of flexibility in adapting to a constantly changing environment., Phenomenal leadership and team management experience with great problem solving and decision-making skills.
- Extensive experience in providing customer service to diverse groups.
- Critical thinker and sound decision-maker who works well independently and within a team environment.
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Full Professional
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Customer Service Advisor
Globe Toyota
03.2019 - 03.2021
Service Advisor (3-month Internship )
Ultimate Hyundai
01.2019 - 03.2019
High School Diploma -
Canadore College
Advance Diploma in Automobile Engineering - Automotive Service Technician And Operations
Rayat & Bahra University
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