TARANPREET KAUR RAHEJA
Brampton,ON
Summary
Accomplished Communications Representative with 5 years of experience growing client bases via strategic marketing. Works with major corporate clients to identify and address public, media and promotional needs. Delivers high-impact, dynamic product presentations to drive revenue growth. Strategic-thinking Communications professional adept at writing, editing and shaping copy to meet specific needs, enhance perception and drive change. Decisive and focused with expertise in team leadership, program management and complex problem-solving. Maintains positive media relations and promotes specific messages.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Office Administrator
CJR Wholesale Grocers
02.2022 - Current
- Recommending merchandise or services that will meet or improve upon customers’ needs
- Acted as point of contact for inbound media related calls.
- Inspect outgoing orders to ensure compliance with customer specifications
- Create and update records and databases with personnel, financial and other data
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed media strategies to support product launches, increase public visibility and drive customer engagement.
Data Analyst
Maritime
04.2020 - 02.2022
- Build reporting and analytics to support sales activity while providing recommendations to improve the sales process
- Ensure stored data is easily accessible to internal and external teams
- Prepare necessary reports and documents for client meetings
- Process account documentation paperwork and communicate with the back office to completion.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
Customer Service Assistant/Store Manager
Pizza Pizza
09.2018 - 04.2020
- Communicate with customers via phone, email, or letter
- Hire, train, and terminate customer service agents
- Utilize social media to respond to customer complaints and praise
- Supervise customer service, managerial staff
- Sales and marketing
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
Education
Durham College
Skills
- Multi-Line Phone Talent
- Problem-Solving Ability
- Stock Management
- Lotus Notes
- Fast Typing
- Active Listening
- Corporate Communication
- Teamwork and Collaboration
- Treatment Recommendations
Timeline
Customer Service Representative/Office Administrator
CJR Wholesale Grocers
02.2022 - Current
Data Analyst
Maritime
04.2020 - 02.2022
Customer Service Assistant/Store Manager
Pizza Pizza
09.2018 - 04.2020
Durham College
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