Taranpreet Randhawa
Edmonton
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
Work History
DENTAL ADMINISTRATOR
Smiles Dental Group
08.2024 - Current
- Scheduled and managed appointments, maintained patient records, and coordinated recall systems to ensure optimal patient flow
- Greeted patients, handled incoming calls, and provided information about dental procedures and policies
- Oversaw the day-to-day operations of the dental office, including staff scheduling, inventory control, and vendor coordination
- Ensured adherence to dental industry regulations, such as HIPAA and OSHA standards, and maintained updated certifications for staff and the clinic
- Operated dental management software to maintain schedules, financial records, and treatment plans with accuracy and efficiency
- Resolved patient concerns promptly, enhanced client satisfaction, and contributed to a welcoming office environment
- Generated reports for management on office performance, including financials, patient metrics, and operational efficiency
SUPERVISOR
Shoppers Drug Mart
09.2022 - Current
- Supervised and motivated a team of associates to ensure efficient store operations and excellent customer service
- Trained new employees on store procedures, product knowledge, and customer service best practices
- Ensured that customers received prompt assistance, promoting a positive shopping experience
- Addressed and resolved customer complaints and concerns in a professional and timely manner
- Monitored inventory levels and placed orders for stock replenishment, ensuring product availability and minimizing shortages
- Supported the management team in various administrative duties, including sales reports, store communications, and customer loyalty programs
- Successfully managed store operations during peak times, ensuring customer satisfaction and operational efficiency
RECEPTIONIST
Divine Spine
05.2022 - 08.2024
- Greeted and checked in patients, creating a welcoming and professional environment
- Managed appointment scheduling, including new patient bookings, cancellations, and rescheduling
- Answered a multi-line phone system, addressing patient inquiries, confirming appointments, and directing calls to the appropriate personnel
- Processed patient intake forms, ensuring accurate and complete information was collected for each visit
- Coordinated with insurance companies to verify patient coverage and assist with billing inquiries
- Maintained patient records, both electronically and in hard copy, ensuring confidentiality and HIPAA compliance
- Handled office supply inventory, ordering, and replenishment
- Assisted with daily office tasks, including filing, data entry, and maintaining a clean and organized front desk area
ADMIN ASSISTANT
Numi Health Inc.
01.2022 - 05.2022
- Made COVID test appointments for passengers
- Swabbed and performed necessary steps for COVID test
- Kept everyday records and filed them in order
- Maintained a safe and healthy work environment by following all safety measures
- Stocked and prepped COVID testing kits as per need
- Checked and processed bookings of passengers for their flights
STORE SUPERVISOR
CIRCLE K
12.2017 - 02.2020
- Ensured that the store staff provides exceptional customer service
- Made sure that the store is well-organized and properly merchandised
- Made sure that all the food and health safety procedures are followed along with store policies
- Evaluated the staff performance and provided them necessary training to improve
- Worked with the DSM'S and other managers to increase sales and maximize customer's contentment
- Maintained all the schedules and assisted in keeping track of the pay slips and payment
- Coordinated the organizing and delegating of work among staff
- Analyzed customer feedback forms and used information to develop CSR training sessions for employees
SALES ASSOCIATE
Cell Express
01.2015 - 12.2017
- Processed shipment while organizing back stock and merchandising
- Helped customers solve problems, offered solutions, and provided customer service
- Maintained and surpassed sales quota
- Maintained a broad and flexible knowledge of products and services
- Maintained records of customer transactions and interactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Documented and updated customer records based on interactions
- Developed and maintained a knowledge base of the evolving products and services
- Handled all customer inquiries and questions in an organized professional manner
Education
Office Administration Diploma -
Sheridan College
Craft Bakery Diploma - undefined
Rana Cooking bn School
Skills
- Organizations Skills
- Time management
- Scheduling appointments
- Data Inputting
- Verbal & Written communication
- Telephone skills
- Multi Tasking
- Team work
LANGUAGES
English
Punjabi
Hindi
Urdu
Timeline
DENTAL ADMINISTRATOR
Smiles Dental Group
08.2024 - Current
SUPERVISOR
Shoppers Drug Mart
09.2022 - Current
RECEPTIONIST
Divine Spine
05.2022 - 08.2024
ADMIN ASSISTANT
Numi Health Inc.
01.2022 - 05.2022
STORE SUPERVISOR
CIRCLE K
12.2017 - 02.2020
SALES ASSOCIATE
Cell Express
01.2015 - 12.2017
Craft Bakery Diploma - undefined
Rana Cooking bn School
Office Administration Diploma -
Sheridan College
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