Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
Work History
DENTAL ADMINISTRATOR
Smiles Dental Group
08.2024 - Current
Scheduled and managed appointments, maintained patient records, and coordinated recall systems to ensure optimal patient flow
Greeted patients, handled incoming calls, and provided information about dental procedures and policies
Oversaw the day-to-day operations of the dental office, including staff scheduling, inventory control, and vendor coordination
Ensured adherence to dental industry regulations, such as HIPAA and OSHA standards, and maintained updated certifications for staff and the clinic
Operated dental management software to maintain schedules, financial records, and treatment plans with accuracy and efficiency
Resolved patient concerns promptly, enhanced client satisfaction, and contributed to a welcoming office environment
Generated reports for management on office performance, including financials, patient metrics, and operational efficiency
SUPERVISOR
Shoppers Drug Mart
09.2022 - Current
Supervised and motivated a team of associates to ensure efficient store operations and excellent customer service
Trained new employees on store procedures, product knowledge, and customer service best practices
Ensured that customers received prompt assistance, promoting a positive shopping experience
Addressed and resolved customer complaints and concerns in a professional and timely manner
Monitored inventory levels and placed orders for stock replenishment, ensuring product availability and minimizing shortages
Supported the management team in various administrative duties, including sales reports, store communications, and customer loyalty programs
Successfully managed store operations during peak times, ensuring customer satisfaction and operational efficiency
RECEPTIONIST
Divine Spine
05.2022 - 08.2024
Greeted and checked in patients, creating a welcoming and professional environment
Managed appointment scheduling, including new patient bookings, cancellations, and rescheduling
Answered a multi-line phone system, addressing patient inquiries, confirming appointments, and directing calls to the appropriate personnel
Processed patient intake forms, ensuring accurate and complete information was collected for each visit
Coordinated with insurance companies to verify patient coverage and assist with billing inquiries
Maintained patient records, both electronically and in hard copy, ensuring confidentiality and HIPAA compliance
Handled office supply inventory, ordering, and replenishment
Assisted with daily office tasks, including filing, data entry, and maintaining a clean and organized front desk area
ADMIN ASSISTANT
Numi Health Inc.
01.2022 - 05.2022
Made COVID test appointments for passengers
Swabbed and performed necessary steps for COVID test
Kept everyday records and filed them in order
Maintained a safe and healthy work environment by following all safety measures
Stocked and prepped COVID testing kits as per need
Checked and processed bookings of passengers for their flights
STORE SUPERVISOR
CIRCLE K
12.2017 - 02.2020
Ensured that the store staff provides exceptional customer service
Made sure that the store is well-organized and properly merchandised
Made sure that all the food and health safety procedures are followed along with store policies
Evaluated the staff performance and provided them necessary training to improve
Worked with the DSM'S and other managers to increase sales and maximize customer's contentment
Maintained all the schedules and assisted in keeping track of the pay slips and payment
Coordinated the organizing and delegating of work among staff
Analyzed customer feedback forms and used information to develop CSR training sessions for employees
SALES ASSOCIATE
Cell Express
01.2015 - 12.2017
Processed shipment while organizing back stock and merchandising
Helped customers solve problems, offered solutions, and provided customer service
Maintained and surpassed sales quota
Maintained a broad and flexible knowledge of products and services
Maintained records of customer transactions and interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Documented and updated customer records based on interactions
Developed and maintained a knowledge base of the evolving products and services
Handled all customer inquiries and questions in an organized professional manner
Education
Office Administration Diploma -
Sheridan College
Craft Bakery Diploma - undefined
Rana Cooking bn School
Skills
Organizations Skills
Time management
Scheduling appointments
Data Inputting
Verbal & Written communication
Telephone skills
Multi Tasking
Team work
LANGUAGES
English
Punjabi
Hindi
Urdu
Timeline
DENTAL ADMINISTRATOR
Smiles Dental Group
08.2024 - Current
SUPERVISOR
Shoppers Drug Mart
09.2022 - Current
RECEPTIONIST
Divine Spine
05.2022 - 08.2024
ADMIN ASSISTANT
Numi Health Inc.
01.2022 - 05.2022
STORE SUPERVISOR
CIRCLE K
12.2017 - 02.2020
SALES ASSOCIATE
Cell Express
01.2015 - 12.2017
Craft Bakery Diploma - undefined
Rana Cooking bn School
Office Administration Diploma -
Sheridan College
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