Taranpreet Kaur
Summary
Dynamic customer service professional with a proven track record at Kent Building Supplies, excelling in problem resolution and relationship building. Adept at active listening and utilizing computer proficiency to enhance customer experiences. Recognized for effectively managing escalated complaints, ensuring a positive reputation and swift resolution of issues.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kent Building Supplies
05.2024 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Handled escalated complaints with professionalism, maintaining company reputation.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Receptionist
Pawan Clinic
01.2019 - 04.2020
- Maintained organized reception area, ensuring a welcoming environment.
- Assisted in scheduling appointments and managing calendars for staff.
- Processed incoming and outgoing mail, improving communication flow.
- Handled basic inquiries, providing information about services offered.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted visitors and directed them to appropriate departments.
Education
St.Lawerence College
Toronto, ON04.2023
Skills
- Customer service
- Active listening
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
Timeline
Customer Service Representative
Kent Building Supplies
05.2024 - Current
Receptionist
Pawan Clinic
01.2019 - 04.2020
St.Lawerence College
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