Harshish Kaur
Edmonton
Summary
Dynamic and results-driven professional with over 3 years of experience in customer relations, retail coordination, wholesale management, and digital engagement. Adept at managing both front-end customer service and back-end operations, with a strong ability to optimize workflows and enhance brand presence online. Seeking a challenging position where I can leverage my diverse skill set to drive business growth and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail & Wholesale Bakery Coordinator | Social Media Manager
Vienna Bakery
Edmonton
06.2024 - Current
- Oversaw daily retail bakery operations, ensuring exceptional customer service and smooth front-end sales.
- Managed wholesale order processing, packaging, and scheduling for timely fulfillment and delivery.
- Created and maintained content for the bakery's social media platforms to increase brand engagement and local visibility.
- Coordinated staff schedules, provided training, and supervised floor activities to maintain quality service.
- Maintained records for budgeting and inventory control, supporting efficient operations and informed decision-making.
- Enhanced customer satisfaction by keeping a clean, welcoming store environment and handling customer inquiries with care.
Administrative Assistant
Intelcom
Ottawa
12.2023 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Learning Ambassador
Amazon
Ottawa
11.2022 - 12.2023
- Offered feedback to other providers to effectively address students' needs.
- Supported interaction between students during group work activities using guided conversation.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
Sales Advisor
Best Buy
Ottawa
10.2022 - 01.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
Bachelor of Business -
Algonquin College
Ottawa, ONSkills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experienced in operating Bulloch POS Systems
- Skilled in Operations Management and Retail Coordination
- Expertise in Social Media Management for business promotion
- Team Supervision and Training
- Shift Scheduling and Quality Control
- Inventory and Order Management
Websites
Certification
- LLQP (Life License Qualification Program) Certified
- Workplace Hazardous Materials Information System (WHMIS) trained
- Standard First Aid & CPR/AED Level C
Timeline
Retail & Wholesale Bakery Coordinator | Social Media Manager
Vienna Bakery
06.2024 - Current
Administrative Assistant
Intelcom
12.2023 - Current
Learning Ambassador
Amazon
11.2022 - 12.2023
Sales Advisor
Best Buy
10.2022 - 01.2023
Bachelor of Business -
Algonquin College