Taranpreet Kaur
Chestermere
Summary
Versatile and results-driven professional with extensive experience in operational support, office administration, and problem-solving. Skilled in managing schedules, handling paperwork, maintaining data, and delivering exceptional customer service. Strong time management, multitasking, and communication skills, with a focus on continuous improvement and operational efficiency. Adept at collaborating with diverse teams and clients to ensure smooth office operations. Seeking to apply my organizational and communication strengths in an Administrative Assistant role.
Overview
8
8
years of professional experience
Work History
FC Associate
Amazon
05.2024 - 11.2024
- Managed inventory systems and tracked product movement, ensuring accurate documentation and reporting.
- Coordinated daily tasks, maintained efficient workflows, and resolved operational issues to ensure smooth functioning of the department.
- Prepared and maintained reports for inventory discrepancies, exceptions, and shift performance metrics.
- Provided administrative support by managing schedules, ensuring all deadlines were met.
FC Associate
Amazon
09.2020 - 04.2024
- Ran daily shifts as pack Process Guide (PG) in AFE.
- Ensured smooth working by taking care of jams, wall balancing, ratings, and coordinating between pack and sort
- Took care of CPT (Customer Promised Time) on a day-to-day basis for customer satisfaction to ensure timely delivery of orders with a record of zero (0) misses during multiple shifts
- Handled problem solve and main jackpot of the department.
- Trained as Service Quality Inspector (SQI) in which we resolved an average of 300 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume)
- Trained to do IOL (Inventory over Odd Locations)
- Trained as a learning ambassador (train new hires, amazon tours, safety audits, etc.
Customer Service Representative
Circle K/Shell
02.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to the exceptional customer experience through attentive service and provided client-oriented solutions on fleet cards, Airmiles, and discounts
- Handled cash, POS, fleet card transactions, and keyholder of the store
- Winner of shell mystery shopper with 100% score (4 times)
- Trained new staff ensuring strong compliance with OLG guidelines and other provincial and federal regulations
- Analyzed shift-end and day-end reconciliation reports
- Recognized for excellent attendance and punctuality.
Assistant Professor of Commerce
Punjab Degree College
06.2016 - 12.2018
- Assisted department heads in curriculum development, ensuring relevance to current industry trends.
- Served on various university committees, contributing to institutional policy-making and improvement efforts.
- Participated in departmental recruitment events, attracting top talent to the program from diverse backgrounds.
- Awarded with a certificate of recognition for exemplary dedication and services to the Department of Commerce
- Managed the timetable of the department
- Handled the admission inquiries of the department (Telephonic and in-person).
Education
Post Graduate Diploma - Global Business Management
Fleming College
Peterborough, ON04-2020
Master's Degree - Commerce
Punjabi University
Patiala, India05-2016
Bechelor's - Commerce
Gopichand Arya Mahila College
Abohar, Punjab, India 05-2014
Skills
- Office Administration
- Data Entry & Record Keeping
- Calendar & Schedule Management
- Client and Staff Communication
- Multilingual (English, Punjabi, Hindi)
- Time Management & Multitasking
- Basic Accounting & Financial Reporting
- Problem-Solving & Critical Thinking
- Document Management & Paperwork Processing
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
FC Associate
Amazon
05.2024 - 11.2024
FC Associate
Amazon
09.2020 - 04.2024
Customer Service Representative
Circle K/Shell
02.2019 - 08.2020
Assistant Professor of Commerce
Punjab Degree College
06.2016 - 12.2018
Post Graduate Diploma - Global Business Management
Fleming College
Master's Degree - Commerce
Punjabi University
Bechelor's - Commerce
Gopichand Arya Mahila College
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