Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taranpreet Kaur

Scarborough,ON

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Reign Company
12.2022 - 10.2023
  • Greeted customers and identified their needs.
  • Provided information about services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Created detailed reports on customer service activities.
  • Answered phone calls from customers promptly and courteously.
  • Processed customer orders accurately and efficiently.

Associate

Tax India Service Private limited
Delhi
09.2020 - 07.2022
  • Verified credit card charges against purchase receipts for accuracy.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Processed shipments received from vendors according to established protocols.
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Helped customers locate items within the store using the inventory system.
  • Participated in weekly team meetings to discuss sales goals and strategies.
  • Handled incoming calls from customers regarding orders or other inquiries.

Education

Bachelor of Science -

University of Delhi
Delhi
03.2016

Skills

  • Point of Sale Systems
  • MS Office Proficiency
  • Clerical Support
  • Team Collaboration
  • Inbound and Outbound Calling
  • Multi-Line Phone Systems
  • Complex Problem-Solving
  • Customer Service
  • Customer Relationship Management (CRM)
  • Quality Assurance
  • Customer Complaint Resolution

Timeline

Customer Service Associate

Reign Company
12.2022 - 10.2023

Associate

Tax India Service Private limited
09.2020 - 07.2022

Bachelor of Science -

University of Delhi
Taranpreet Kaur