Taranpreet Kaur
Scarborough,ON
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Reign Company
12.2022 - 10.2023
- Greeted customers and identified their needs.
- Provided information about services available to customers.
- Resolved customer inquiries in a timely manner.
- Maintained an organized system for tracking customer interactions and feedback.
- Created detailed reports on customer service activities.
- Answered phone calls from customers promptly and courteously.
- Processed customer orders accurately and efficiently.
Associate
Tax India Service Private limited
Delhi
09.2020 - 07.2022
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Helped customers locate items within the store using the inventory system.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Handled incoming calls from customers regarding orders or other inquiries.
Education
Bachelor of Science -
University of Delhi
Delhi03.2016
Skills
- Point of Sale Systems
- MS Office Proficiency
- Clerical Support
- Team Collaboration
- Inbound and Outbound Calling
- Multi-Line Phone Systems
- Complex Problem-Solving
- Customer Service
- Customer Relationship Management (CRM)
- Quality Assurance
- Customer Complaint Resolution
Timeline
Customer Service Associate
Reign Company
12.2022 - 10.2023
Associate
Tax India Service Private limited
09.2020 - 07.2022
Bachelor of Science -
University of Delhi
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