Taranpreet Josan
Abbotsford,British Columbia
Summary
Versatile professional with robust experience in customer service and sales at FIDO, educational instruction as an IELTS Tutor, and efficient front desk management at Overseas Planner. Skilled in communication, problem-solving, and sales, with a solid foundation in business from the University of The Fraser Valley. Excel at providing top-notch customer assistance, managing front office operations, and adapting teaching strategies to meet diverse needs. Known for adaptability, team collaboration, and a commitment to excellence in fast-paced settings. Eager to use my comprehensive skill set in a dynamic new role.
Overview
4
4
years of professional experience
Work History
Customer Service and Sales Associate
FIDO
08.2022 - 01.2024
- Provided customer service via phone, email, and in-person interactions.
- Assisted customers with account management, including billing inquiries and plan changes.
- Promoted and sold Fido products and services based on customer needs.
- Resolved technical issues related to mobile devices and network services.
- Educated customers on product features, services, and promotional offers.
- Handled customer complaints and escalated issues as necessary to ensure resolution.
- Performed administrative tasks, such as inventory management and reporting.
IELTS Tutor
C2Ielts
06.2021 - 03.2022
- Developed and delivered IELTS lesson plans both online and offline.
- Taught strategies for all IELTS sections.
- Administered and evaluated practice tests.
- Provided detailed feedback for improvement.
- Created IELTS study materials.
- Stayed updated on IELTS standards and updates.
- Motivated and supported students.
- Monitor and tracked students' progress.
Front Desk Officer
Overseas Planner
06.2020 - 07.2021
- Managed front office reception and ensured efficient operations.
- Handled customer inquiries and provided information about services and procedures.
- Coordinated appointments prepared documents for overseas planning services.
- Managed communication via phone, email, and in-person, ensuring professional interactions.
- Resolved client issues and escalated complex cases to appropriate departments.
- Maintained confidentiality of sensitive information.
- Assisted in the preparation of reports and analytics to track service effectiveness.
Education
Business Diploma - Business
University of The Fraser Valley
Abbotsford, BC04.2024
High School Diploma -
Harkrishan Public School
Sultanpur, Punjab03.2020
Skills
- Financial record keeping
- Communication skills
- Problem solving
- Tutoring
- Team collaboration
- Adaptability
- Sales and promotion
- Mobile devices
Languages
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Customer Service and Sales Associate
FIDO
08.2022 - 01.2024
IELTS Tutor
C2Ielts
06.2021 - 03.2022
Front Desk Officer
Overseas Planner
06.2020 - 07.2021
Business Diploma - Business
University of The Fraser Valley
High School Diploma -
Harkrishan Public School
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