Taranpreet Chawla
Winnipeg,MB
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE MANAGER
WALMART
09.2022 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Promoting Walmart Rewards MasterCard and helping the store and customers gain profit and save money.
CUSTOMER SERVICE MANAGER
WALMART
10.2021 - 09.2022
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Maintain accurate records and documents for all customer service activities and discussions
- Supervise day-to-day operations in the customer service department
- Handle complex and escalated customer service issues
- Delivered continuous training to associates to maximize performance and customer relation skills
CASHIER
WALMART
07.2021 - 10.2021
- Greeted customers and responded promptly to customer needs
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales
- Checked personal identifications during alcohol sales.
Education
Certification of Business Foundation -
McMaster University
Toronto, ON03.2024
Diploma of Biotechnology -
Loyalist College
Belleville, ON08.2022
Skills
- Decision Making
- Active Listening
- Experience in MS Office (Excel, PowerPoint, Word, Outlook, Access) as well as computer programming (C, C)
- QuickBooks
- Customer service
- Staffing coordination
Certification
- MS office (Excel, PowerPoint, Word, Outlook, Access, Internet and various email programs)
- Typing speed
- QuickBooks
- Cybersecurity
- Smart serve license Ontario
- Professional networking
- Leading with emotional intelligence
- Security guard License
- First aid, CPR & AED certificate
- WHIMS Certification
- AODA Certification
- Workplace safety certification
Languages
English
Full Professional
Timeline
CUSTOMER SERVICE MANAGER
WALMART
09.2022 - Current
CUSTOMER SERVICE MANAGER
WALMART
10.2021 - 09.2022
CASHIER
WALMART
07.2021 - 10.2021
Certification of Business Foundation -
McMaster University
Diploma of Biotechnology -
Loyalist College
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