Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Taranpreet Chawla

Winnipeg,MB

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE MANAGER

WALMART
09.2022 - Current
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Promoting Walmart Rewards MasterCard and helping the store and customers gain profit and save money.

CUSTOMER SERVICE MANAGER

WALMART
10.2021 - 09.2022
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
  • Maintain accurate records and documents for all customer service activities and discussions
  • Supervise day-to-day operations in the customer service department
  • Handle complex and escalated customer service issues
  • Delivered continuous training to associates to maximize performance and customer relation skills

CASHIER

WALMART
07.2021 - 10.2021
  • Greeted customers and responded promptly to customer needs
  • Provided friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales
  • Checked personal identifications during alcohol sales.

Education

Certification of Business Foundation -

McMaster University
Toronto, ON
03.2024

Diploma of Biotechnology -

Loyalist College
Belleville, ON
08.2022

Skills

  • Decision Making
  • Active Listening
  • Experience in MS Office (Excel, PowerPoint, Word, Outlook, Access) as well as computer programming (C, C)
  • QuickBooks
  • Customer service
  • Staffing coordination

Certification

  • MS office (Excel, PowerPoint, Word, Outlook, Access, Internet and various email programs)
  • Typing speed
  • QuickBooks
  • Cybersecurity
  • Smart serve license Ontario
  • Professional networking
  • Leading with emotional intelligence
  • Security guard License
  • First aid, CPR & AED certificate
  • WHIMS Certification
  • AODA Certification
  • Workplace safety certification

Languages

English
Full Professional

Timeline

CUSTOMER SERVICE MANAGER

WALMART
09.2022 - Current

CUSTOMER SERVICE MANAGER

WALMART
10.2021 - 09.2022

CASHIER

WALMART
07.2021 - 10.2021

Certification of Business Foundation -

McMaster University

Diploma of Biotechnology -

Loyalist College
Taranpreet Chawla