Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE MANAGER
WALMART
09.2022 - Current
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Promoting Walmart Rewards MasterCard and helping the store and customers gain profit and save money.
CUSTOMER SERVICE MANAGER
WALMART
10.2021 - 09.2022
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
Maintain accurate records and documents for all customer service activities and discussions
Supervise day-to-day operations in the customer service department
Handle complex and escalated customer service issues
Delivered continuous training to associates to maximize performance and customer relation skills
CASHIER
WALMART
07.2021 - 10.2021
Greeted customers and responded promptly to customer needs
Provided friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales
Checked personal identifications during alcohol sales.
Education
Certification of Business Foundation -
McMaster University
Toronto, ON
03.2024
Diploma of Biotechnology -
Loyalist College
Belleville, ON
08.2022
Skills
Decision Making
Active Listening
Experience in MS Office (Excel, PowerPoint, Word, Outlook, Access) as well as computer programming (C, C)