Warehouse Supervisor coordinating picking, packing, shipping, and inventory accuracy across fast-moving fulfillment workflows. Supports team members with task delegation, productivity tracking, and process improvements while keeping order flow moving and records accurate. Brings warehouse operations experience from high-volume environments where speed, accuracy, and safe execution matter together.
Work History
Team Lead
1 Month
Id Logistics | 10.2026 - Current
Coordinate daily team assignments to balance dock workload and maintain steady shift coverage.
Monitor loading and receiving activity to keep work organized across inbound and outbound flows.
Support new team members with hands-on coaching on warehouse procedures and safety expectations.
Review order flow and resolve basic exceptions before they affect staging or shipping.
Coordinate trailer staging and dock readiness to reduce delays during busy receiving periods.
Use warehouse management systems to track inventory movement and update work status throughout the shift.
Inspect shipment documentation for completeness before loads move to dispatch.
Monitor team performance and adjust task flow to keep work moving through the dock area.
Dock Coordinator
1 Year 2 Months
ID Logistics | 08.2025 - 10.2026
Coordinate inbound and outbound dock operations, including trailer staging and dock door assignments, to support steady warehouse throughput.
Serve as a point of contact for dock associates, guiding workflow, resolving day-to-day issues, and keeping tasks moving safely.
Train new employees on SOPs, safety procedures, and core dock processes to support consistent onboarding and compliance.
Coordinate with dispatch, carriers, and internal teams to schedule trailer movement and reduce delays across the dock.
Monitor dock performance, identify bottlenecks, and support supervisors with workload distribution, productivity, safety, and audit-ready yard conditions.
Delivery Coordinator
2 Years
The Home depot | 09.2024 - 09.2026
Track 100% order accuracy daily to monitor scanning performance, task completion, and service quality.
Coordinate 20 deliveries dailay by managing order flow, delivery timing, and driver communication.
Resolve delivery delays and customer issues quickly while coordinating updates with store associates and drivers.
Analyze customer satisfaction, likelihood to purchase again, and order accuracy to identify service gaps.
Implement process improvements based on performance data to strengthen efficiency and customer experience.
Field Sales Associate
4 Months
Telus Communications | 06.2024 - 10.2024
Tracked 50 sales activities monthly to maintain accurate records, leads, and performance updates.
Built 20 customer relationships weekly through face-to-face product consultations and needs-based selling.
Promoted telecommunications products and services in a target-driven retail environment.
Exceeded weekly and monthly sales targets through strong product knowledge and tailored customer conversations.
Strengthened retention by building trust with customers and addressing service needs promptly.
Special Services Associate
4 Months
The Home depot | 04.2024 - 08.2024
Supported 8-10 peak-hour service tasks weekly while keeping the desk moving and customer wait times manageable.
Handled 100s of customer interactions weekly involving returns, exchanges, and order support at the service desk.
Resolved complex customer issues professionally while maintaining service standards and protecting the customer experience.
Assisted service desk operations during peak hours by coordinating support, prioritizing requests, and keeping workflows organized.
Managed returns, exchanges, and order support with a calm, customer-focused approach in a fast-paced retail environment.
Peer Mentor Intern
8 Months
Georgian College | 05.2023 - 01.2024
Provided onboarding and academic support to new students, helping them transition into college life
Assisted in training and guiding students on academic tools, schedules, and institutional resources
Coordinated schedules, documentation, and student records with accuracy and attention to detail
Acted as a communication bridge between students and faculty to resolve concerns and improve engagement
Supported group sessions and workshops, ensuring smooth coordination and participation
Monitored student progress and provided feedback to improve performance and engagement
Process Guide
6 Months
Amazon Fulfillment Center | 11.2022 - 05.2023
Handled picking, packing, stowing, and shipping in a high-volume fulfillment environment.
Used RF scanners to track inventory movement and support accurate order fulfillment.
Supported shipping readiness by moving completed orders through packing, stowing, and dispatch steps.
Education
Associates degree - Computer science
Georgian college | Toronto | 09-2024
GPA: 3.0
Skills
Dock operations
Receiving
Picking
Trailer staging
Load planning
Inventory control & order fulfillment
Warehouse management systems
RF handheld scanner operation
Shipment documentation
Cycle counting
Labor planning
Team coaching
Safety incident reporting
Freight appointment scheduling
Yard management
Load optimization
Transportation management systems
KPI reporting
Supervisory scheduling
Root cause analysis
Order accuracy monitoring
Team performance coaching
Inventory audits
Shipment tracking
Awards
HOMER AWARD (The home depot) Recognized for outstanding customer service, professionalism, and commitment to excellence. Oct 2025