Taranjeet kaur
Edmonton,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Relationship officer (CRO)
Airtel Telecommunication company
07.2016 - 06.2017
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Created customer support strategies to increase customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Production Worker
RDJ Bakery
09.2019 - 03.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Production Associate
Southmedic
09.2020 - 05.2021
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Safely operated hand and power tools to complete repetitive tasks.
- Prepared materials for assembly work to keep workflows running smoothly.
City Dispatcher
Redline Trucking
07.2021 - 10.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Customer Fulfillment Associate
Amazon
04.2023 - Current
- Collaborated with team members to complete timely orders and avoid delays.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Received returns of damaged and incorrect orders to process replacements.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Education
Bachelor’s Of Computer Applications - Computer Application
Uttarakhand Technical University
Dehradun, India06.2016
Master’s Of Computer Applications - Computer Application
Uttarakhand Technical University
Dehradun, India06.2018
Web Design And Development - Web Design
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2020
Digital Marketing -
Coursera
Skills
- Problem analyzing and problem-solving skills with strong organizational and interpersonal skills
- Stress tolerance and multi-tasking with soft spoken, punctual and reliable work
- Excellent customer service attitude, self confident
- Work cooperatively with others to achieve collective goals
- Supportive and empathetic to the general needs of the public
- Personable and inspirational to others to help carry out tasks and achieve goals by displaying a clear sense of direction and values
- Always willing to take initiative to learn new tasks and concept
- Schedule Management
- Customer Consulting
- Active Listening
- Service Standard Compliance
- Delivery Scheduling
- Providing Solutions
- Order Fulfillment
- Customer Service and Assistance
- Sales Expertise
Languages
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Timeline
Customer Fulfillment Associate
Amazon
04.2023 - Current
City Dispatcher
Redline Trucking
07.2021 - 10.2022
Production Associate
Southmedic
09.2020 - 05.2021
Production Worker
RDJ Bakery
09.2019 - 03.2020
Customer Relationship officer (CRO)
Airtel Telecommunication company
07.2016 - 06.2017
Bachelor’s Of Computer Applications - Computer Application
Uttarakhand Technical University
Master’s Of Computer Applications - Computer Application
Uttarakhand Technical University
Web Design And Development - Web Design
Conestoga College Institute of Technology And Advanced Learning
Digital Marketing -
Coursera
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