LOVEPREET KAUR
Scarborough,ON
Summary
Dedicated customer service professional with four years of experience. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Allied Universal Security services
11.2020 - Current
- Coordinated employee schedules to verify proper shift coverage for facilities
- Maintained optimal guest security standards by overseeing the work of on-site security staff
- Prepared daily reports detailing daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Identified, investigated, and resolved security breaches to return orders
- Demonstrate excellent customer service by dealing with deliveries and inquiries regarding their residence safety and management
- Utilized documentation skills by documenting incidents, facility requests, changes to the systems/ rules, and witnessing any irregularities on the CCTV.
Sales and customer service representative
Golden Toronto
10.2018 - 09.2020
- Communicate effectively with customers to understand their needs and provide solutions
- Relay customer feedback and issues to the relevant departments
- Work closely with sales, marketing, and product development teams to ensure a seamless customer experience
- Participate in team meetings and contribute to improving sales and service processes
- Use customer relationship management (CRM) software to manage interactions and sales processes
- Utilize other technology tools to improve efficiency and customer satisfaction
- Follow company policies and procedures in all interactions with customers
- Ensure compliance with industry regulations and standards.
Personal support worker
One to One Patient care
- 07.2020
- Organizing reports and databases daily to keep updated data of residents
- Working with elderly patients and providing one-on-one care such as assisting with personal care, meal preparation, and light housekeeping
- Ensuring the fulfillment of individual goals and needs as instructed in the client's support plans
- Helping clients with leisure activities
- Ensuring the health, safety, and independence of clients.
Personal support worker
North Park nursing home (North York)
06.2019 - 08.2019
- Organizing reports and databases daily to keep updated data of residents
- Working with elderly patients and providing one-on-one care such as assisting with personal care, meal preparation, and light housekeeping
- Ensuring the fulfillment of individual goals and needs as instructed in the client's support plans
- Helping clients with leisure activities
- Ensuring the health, safety, and independence of clients.
Personal support worker
ST. JOSEPH HEALTHCENTRE (TORONTO)
05.2019 - 06.2019
- Organizing reports and databases daily to keep updated data of residents
- Working with elderly patients and providing one-on-one care such as assisting with personal care, meal preparation, and light housekeeping
- Ensuring the fulfillment of individual goals and needs as instructed in the client's support plans
- Helping clients with leisure activities
- Ensuring the health, safety, and independence of clients.
Education
Skills
- Communication
- Assistance in daily living activities
- Problem-solving
- Conflicting resolution
- Active listening
- Quality control guidelines
- Oral and dental hygiene
Certification
- FIRST AID AND CPR
- Security guard license
- Smart serve
- Food handler
Languages
Hindi
English
Punjabi
english
Professional Working
Availability
Part-time/ Full time- Flexible
Volunteer Experience
- Personal support worker, ST. JOSEPH HEALTHCENTRE (TORONTO), Toronto, 05/2019, 06/2019
- Personal support worker, North Park nursing home, North York, 06/2019, 08/2019
- Personal support worker, One to One Patient care, Toronto, 02/2020, 07/2020
Timeline
Security Shift Supervisor
Allied Universal Security services
11.2020 - Current
Personal support worker
North Park nursing home (North York)
06.2019 - 08.2019
Personal support worker
ST. JOSEPH HEALTHCENTRE (TORONTO)
05.2019 - 06.2019
Sales and customer service representative
Golden Toronto
10.2018 - 09.2020
Personal support worker
One to One Patient care
- 07.2020
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