Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tarandeep Kaur Joshan

Surrey,BC

Summary

Proven Customer Service Representative at Airtel, adept in problem-solving and active listening, significantly enhanced customer loyalty and satisfaction. Excelled in high-stress situations, leveraging strong product knowledge and communication skills to resolve conflicts and meet customer needs effectively. Achieved notable improvements in team development and customer engagement through empathetic and informed interactions.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Airtel
Chandigarh, India
03.2021 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Advanced Diploma In Business - Commerce And Business Administration

Focus College
Surrey, BC
06.2024

High School Diploma - Commerce

BMPS
Banga, Nawanshahr, Punjab
06.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Product Knowledge
  • Team Development

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Airtel
03.2021 - 03.2023

Advanced Diploma In Business - Commerce And Business Administration

Focus College

High School Diploma - Commerce

BMPS
Tarandeep Kaur Joshan