Tarandeep Kaur Ghumman
Kelowna,BC
Summary
Results-oriented professional. Proven track record in showcasing adaptability and strong communication skills. Fluent in communication, I bring a commitment to excellence and a drive for success. Eager to contribute to a dynamic team and foster professional growth.
Overview
7
7
years of professional experience
Work History
Commercial Sales Specialist
The Home Depot
Kelowna, BC
06.2025 - Current
- Handled complex negotiations involving multi-year agreements where necessary so as not only secure new deals but also improve overall profitability margins over time.
- Assisted finance department when needed by generating accurate forecasts regarding future revenue figures based upon current pipeline activity levels.
- Boosted revenue with targeted marketing strategies for commercial products and services.
- Developed robust relationships across various organizational levels within both existing and prospective client organizations, which ultimately translated into enhanced customer loyalty rates.
Department Operations Manager
The Home Depot
Calgary, AB
03.2025 - 05.2025
- Spearheaded process improvement initiatives, resulting in increased operational efficiency and reduced costs.
- Organized training programs to enhance the skills of employees, resulting in higher productivity levels across the department.
- Developed strong relationships with cross-functional teams to ensure seamless collaboration on projects.
- Championed change management efforts during periods of organizational restructuring or policy updates, easing the transition for all team members involved.
Technical Support Representative
Concentrix
Remote
01.2024 - 03.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Assistant Manager
A&W Restaurants
11.2019 - 12.2023
- As an Assistant Manager at A&W, I played a key role in ensuring smooth restaurant operations, from staff management to customer service. This position sharpened my leadership skills, decision-making abilities, and commitment to maintaining high standards in the fast-paced and customer-centric environment of the food industry.
Dispatcher/Administrative Assistant
L.A. Trucking Ltd
02.2021 - 08.2022
- As a Dispatcher Administrative Assistant at a trucking company, I significantly contributed to efficient operations by coordinating schedules and optimizing routes. This role enhanced my organizational skills, multitasking abilities, and adaptability in a fast-paced logistics environment.
Technical Support
Tech to U Inc.
03.2020 - 02.2021
- In my role as a Technical Support professional, I actively contributed to resolving customer issues promptly and efficiently. This experience honed my problem-solving skills, technical proficiency, and effective communication in troubleshooting diverse technical issues, fostering customer satisfaction.
Customer Service Representative
Popeyes Louisiana Kitchen
02.2019 - 09.2019
- As a Customer Service Assistant at a restaurant, I played a pivotal role in ensuring a positive dining experience. Handling diverse customer inquiries improved my communication skills, patience, and ability to thrive in a fast-paced hospitality setting, contributing to overall customer satisfaction.
IELTS Instructor
Daffodils Inc
Ludhiana, India
05.2018 - 11.2018
- Enhanced communication through clear language instruction for diverse students, improving adaptability and cultural sensitivity. Tailored teaching methods for optimal understanding, fostering a dynamic and inclusive learning environment.
Education
DCS/DEC - computer science
SAIT
Calgary, AB01.2021
High school diploma - undefined
GNPS
Ludhiana, Punjab01.2018
Skills
- Dispatch
- Technical Support
- Office administration
- Organizing and scheduling
- Sending and receiving emails/ phone calls
- Technical skills
- MS office
- Linux
- MySQL
- Wireshark
- Data storage
- Programming Languages
- HTML (3 yrs)
- Javascript (2 yrs)
- Java (2 yrs)
- Python (2 yrs)
- C (2 yrs)
- C (4 yrs)
LANGUAGES
English
Punjabi
Hindi
Timeline
Commercial Sales Specialist
The Home Depot
06.2025 - Current
Department Operations Manager
The Home Depot
03.2025 - 05.2025
Technical Support Representative
Concentrix
01.2024 - 03.2024
Dispatcher/Administrative Assistant
L.A. Trucking Ltd
02.2021 - 08.2022
Technical Support
Tech to U Inc.
03.2020 - 02.2021
Assistant Manager
A&W Restaurants
11.2019 - 12.2023
Customer Service Representative
Popeyes Louisiana Kitchen
02.2019 - 09.2019
IELTS Instructor
Daffodils Inc
05.2018 - 11.2018
High school diploma - undefined
GNPS
DCS/DEC - computer science
SAIT