Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tarandeep Kaur

Cambridge,ON

Summary

Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Data Entry Specialist

Nordia
08.2021 - Current
  • Answer incoming calls from customers related to various television, Internet, and mobile products and services;
  • Promote complementary solutions according to the needs and habits discussed with the client;
  • When necessary, direct the customer to the right department according to his/her request
  • Respond to various requests from clients to find the best solution adapted to their needs;
  • Offer an exceptional customer experience by providing a warm and courteous service;
  • Promote complementary solutions according to the needs and habits discussed with the client.
  • Identified data entry errors and reported to necessary departments.
  • Followed established procedures to enter and process data correctly.
  • 'Managed over 80 customer calls per day.' or, "Increased sales by 10%"

Dispatcher

Rai Transportation
07.2021 - 08.2021
  • Scheduled truck drivers, delivery vehicles, best traffic routes and ideal delivery windows and timeframe as necessary
  • Accepted broker and business phone calls and emails to coordinate delivery schedule and logistics,
  • Generated bill of lading, freight invoices, and delivery receipts, while maintaining records of all transaction and deliveries
  • Planned out appropriate routes keeping time and distance logistic in mind
  • Handling customer's complaints or directing to appropriate department.
  • Scheduled and organized delivery routes.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Store Manager

Dollarama
08.2020 - 08.2021
  • Ensuring that Dollarama's rules and regulations are explained, understood and followed by all team members
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruiting, developing, training and motivating a team of team Leader, assistant team leaders and store associates
  • Ensuing the inventor counts(on-hands) are done in a prompt and precise manners, in orders to ensure proper resupply of goods
  • Act as first contact person for any issues related to store safety and alarm system
  • Ensuring that established merchandising practices are followed
  • Managing and overseeing the daily retail store operation which includes; day to day retail store operation, merchandising activities, recruitment and training activities, working schedules and inventory management
  • Motivate all employees to achieve daily goals, do walk of the store, communicate to all employees every morning to make sure everyone is aware about their tasks and are ready to go on sales floor
  • Do GPS walk to ensure every product is on its place, to check all hazards that can occur.

Assistant Store Manager

Dollarama
10.2018 - 08.2020
  • Managing the resources of the store to maximize results and store appearance while making sure to constantly have inventory on the shelves
  • Ensuring that employees work safely
  • Ensuring that company rules and regulations are explained, understood and followed by all team members
  • Operating a cash register
  • Assisting in receiving and stocking of all merchandise
  • Ensuring the established merchandising practices are followed
  • Providing quality customer service and ensuring store cleanliness
  • Participate in the recruitment process for the new employees and train new employees on key store processes.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained new employees on proper protocols and customer service standards

Shift Manager

Domino's Pizza
01.2017 - 10.2018
  • Served customers utilizing exemplary organization and communication skills
  • Maintained high standards of customers services during high-volume fast paced operation, communicated clearly positively with co-workers and management and handled currency and credit transactions quickly and accurately
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

Conestoga College
Kitchener, ON
04.2018

Skills

  • Self-motivation and ability to take the initiatives
  • Computer proficiency including experience in Microsoft Office
  • Attention to detail, excellent planning, organizing and time management skills
  • Created presentation and spreadsheets
  • Excellent time-management skill
  • Microsoft Office: Word, Excel, Access, PowerPoint, Outlook, Publisher
  • Integrate advanced software skills in a simulated office environment
  • Train in accounting fundamentals, encompassing specialized accounting software
  • Attain essential office skills including time management and organization, travel arrangements, coordinating meetings, planning events, taking and transcribing minutes

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Timeline

Data Entry Specialist

Nordia
08.2021 - Current

Dispatcher

Rai Transportation
07.2021 - 08.2021

Store Manager

Dollarama
08.2020 - 08.2021

Assistant Store Manager

Dollarama
10.2018 - 08.2020

Shift Manager

Domino's Pizza
01.2017 - 10.2018

High School Diploma -

Conestoga College

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Tarandeep Kaur