TARAMATTIE (NESHA) RAMSUNDAR

• Inbound/outbound calls to collect outstanding bills, resolve account delinquency by setting up payment arrangement/plan, follow up with customers on phone/email, and comply with portfolio's policies and procedures.
• Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
• Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
• Developed collection strategies for delinquent accounts, including payment arrangements with customers.
• Updated company's database daily with new details regarding collections and activity on delinquent accounts.

• Assisted call-in customers with navigating warranty claims, service calls, repairs, and new deliveries (installs)
• Liaise with internal partners to arrange, schedule, and dispatch deliveries, repairs and maintenance service calls.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained confidentiality of sensitive information entered into the system.
• Developed and implemented successful sales strategies to increase customer base.

Data Entry and live chat

• Collaborated with other departments to ensure smooth operations within the store.
• Maintained cleanliness of the store including stocking shelves, setting up displays, and organizing backroom inventory.
• Developed relationships with existing customers through follow-up calls or emails.