Tara Louise Brown
Red Deer,AB
Summary
Dynamic professional with extensive experience at Pacific Northwest Freight Systems, excelling in dispatching and administrative support. Proven ability in shipping & receiving and accounts reconciliation, while delivering exceptional customer service. Adept at optimizing operations and managing schedules, ensuring timely deliveries and seamless communication with drivers and clients.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Dispatcher/Admin Assistant
Pacific Northwest Freight Systems
Whitehorse, YT, Canada
02.2019 - Current
- Greeted and assisted visitors upon arrival at office.
- Organized and maintained filing systems for important documents and correspondence.
- Monitored call needs and dispatched accordingly, communicating special instructions to drivers.
- Scheduled deliveries to support business demand and internal inventory needs.
- Handled incoming calls from customers requesting service or reporting problems with existing orders.
- Provided support to drivers experiencing mechanical issues or other emergencies while on road.
- Communicated with drivers to provide assignments or exchange information.
- Coordinated with drivers to ensure timely deliveries and pickups.
- Communicated with customers to provide updates on delivery times and address concerns.
- Met regulatory requirements by documenting contracts and transactions.
- Resolved customer issues by addressing questions and providing available services.
- Answered incoming phone calls and directed them to appropriate departments or personnel.
- Entered invoice data into accounting software to ensure timely payments.
- Reviewed invoices for accuracy and completeness before processing.
- Coordinated with Accounts Receivable team on customer billing adjustments related to returned goods or pricing errors.
Warehouse Manager
40 Below Foods & Snacks
Whitehorse, YT, Canada
04.2016 - 03.2017
- Established operational procedures to verify incoming and outgoing shipments.
- Monitored warehouse for safety hazards and applied OSHA guidelines to mitigate issues and safeguard staff.
- Managed inventory levels by conducting regular stock checks and updating records.
- Oversaw daily warehouse operations and ensured smooth workflow.
- Optimized warehouse space to maintained organized inventory.
- Loaded packages safely to minimize damage or reduce injury.
- Delivered highest level of service to satisfy and retain customers.
- Met deadlines while working autonomously in fast-paced environment.
- Interacted with members of public politely and professionally.
Receptionist/Service Writer
Finning Canada Power Systems
Whitehorse, YT, Canada
11.2011 - 10.2014
- Routed messages, coordinated appointments, and directed personnel to various departments.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Answered questions regarding company pricing and policies.
- Greeted incoming guests and directed individuals to appropriate personnel.
- Sorted and distributed mail to appropriate staff members or departments daily.
- Handled customer complaints professionally and worked towards satisfactory resolutions.
- Ensured that all warranty paperwork was submitted correctly and promptly.
- Oversaw maintenance scheduling for fleet vehicles by collaborating with mechanics, dispatchers and management.
- Coordinated warranty repairs for vehicles, scheduling customers and ordering necessary parts.
- Processed transactions, including payments and invoicing for services rendered.
- Ordered necessary parts from suppliers or manufacturers when not in stock.
Freight Administrator
Kluane Freight Lines
Whitehorse, YT, Canada
09.2009 - 08.2011
- Tracking of freight shipments
- Organized in-town pick up and deliveries
- Billing & invoicing of all freight bills
- Prepared manifests for daily trips within the Yukon
- Responded to customer inquiries and resolved issues promptly.
- Maintained accurate financial records by reconciling bank statements and processing invoices.
- Managed daily office operations and streamlined administrative procedures.
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs.
- Managed daily office operations and maintained organized workspace.
- Entered data accurately into spreadsheets and databases for record-keeping purposes.
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Processed invoices and expense reports according to company policies.
Education
Secondary School - undefined
St. Michaels
London, UK06.1992
Skills
Shipping & Receiving
Clerical Experience
Accounts Payable
Accounts Receivable
Accounting
Administrative tasks
Billing and coding
Schedule management
Delivery procedures
Microsoft Excel
Payroll
Administrative Experience
Microsoft Word
Operations support
Administrative support
Dispatch software
Dispatching procedures
Account Reconciliation
Warehouse Experience
QuickBooks
Freight Experience
Reporting and documentation
Driver communication
Routing orders
Coordinating urgent deliveries
Languages
English
Native or Bilingual
Certification
- WHMIS Certification
- Class 5 Licence
- Occupational Health & Safety (Hazard Communication)
- TDG Certification
Timeline
Dispatcher/Admin Assistant
Pacific Northwest Freight Systems
02.2019 - Current
Warehouse Manager
40 Below Foods & Snacks
04.2016 - 03.2017
Receptionist/Service Writer
Finning Canada Power Systems
11.2011 - 10.2014
Freight Administrator
Kluane Freight Lines
09.2009 - 08.2011
Secondary School - undefined
St. Michaels