Tarah Smith
Client Service Representative
Vallejo
Summary
Customer service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
18
18
years of professional experience
4051
4051
years of post-secondary education
Work History
Independent Facilitator
Napa Unified School District
11.2019 - Current
- Guide personalized student sessions, applying proven methods for notable academic growth.
- Collaborate with educators to design cohesive learning plans, ensuring uniform student support.
- Document progress meticulously, providing clear insights into student development.
Dental Assistant/Benefits Coordinator
Pacific Dental Services
08.2021 - 03.2022
- Assisted dentists in procedures, improved patient satisfaction, coordinated benefits efficiently.
- Streamlined appointment scheduling, increased office productivity, resolved patient inquiries.
- Facilitated insurance claims, ensured compliance, strengthened patient trust.
Client Coordinator/Vet Technician
Pet Emergency and Specialty Center
09.2016 - 08.2019
- Coordinated emergency care, enhancing client communication and support during critical situations.
- Maintained accurate medical records, aiding effective treatment and recovery.
- Implemented emergency protocols, acting as a liaison between staff and pet owners.
Instructional Aid
No Barriers
04.2007 - 12.2013
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the process.
- Enhanced patient well-being by providing compassionate care and monitoring mental health status.
Education
Certificate Of Healthcare Customer Service - Telecommunications/ Healthcare Administration
Futuro Healthcare
Certification in EKG Technician -
CALRegional
GED -
Sacramento Job Corps Center
Skills
Patient services
Sterilization techniques
Medical terminology
HIPAA compliance
EHR management
Vital sign monitoring
CPR
Timeline
Dental Assistant/Benefits Coordinator
Pacific Dental Services
08.2021 - 03.2022
Independent Facilitator
Napa Unified School District
11.2019 - Current
Client Coordinator/Vet Technician
Pet Emergency and Specialty Center
09.2016 - 08.2019
Instructional Aid
No Barriers
04.2007 - 12.2013
GED -
Sacramento Job Corps Center
Certificate Of Healthcare Customer Service - Telecommunications/ Healthcare Administration
Futuro Healthcare
Certification in EKG Technician -
CALRegional
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