Tarah Joannou
LAVAL,QC
Summary
General Manager with a strong focus on operational efficiency, customer service, and team leadership. I have a proven track record in developing policies that enhance customer experience , with experience in training and developing teams to achieve high operational standards. Skilled in problem-solving and inventory management, driving improvements in customer satisfaction and service quality. I am a person that is driven by my passion to excel in all new projects and for love of this industry .
Overview
15
15
years of professional experience
Work History
General Manager of Operations
Roasters Rotisserie Bar & Grill
Montreal, Quebec
07.2019 - 02.2025
- Developed operational policies to improve customer experience and streamline service delivery.
- Developed and implemented operational policies and procedures to improve efficiency.
- Coordinated staff scheduling to maximize labor efficiency and meet service demands.
- Oversaw inventory management to maintain quality supplies.
- Implemented training programs for new employees to ensure adherence to service standards.
- Ensured compliance with health and safety regulations in the restaurant environment.
- Collaborated with kitchen staff to streamline food preparation processes.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Resolved escalated customer service issues in a timely manner.
- Tackled customer concerns through effective communication and offered tailored solutions to improve service quality.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Recruited, hired, and trained new staff members according to organizational standards.
- Coordinated staff scheduling to optimize labor resources.
- Managed daily operations to ensure efficient service delivery.
- Negotiated contracts with vendors and service providers, securing favorable terms.
Manager
Itali.co
Montreal, Quebec
08.2017 - 07.2019
- Managed daily restaurant operations and staff, ensuring seamless service delivery.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Facilitated team meetings to address operational challenges and identify improvement opportunities.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Fostered positive relationships with guests and employees through effective communication and interpersonal skills.
Senior Manager
Barbies
Mirabel, Quebec
02.2016 - 08.2017
- Led team of 10+ employees, providing guidance, setting goals, delegating tasks, and monitoring performance to ensure high operational standards.
- Implemented strategic initiatives to optimize customer engagement and satisfaction levels.
- Oversaw daily restaurant operations, including staff management, to maintain service quality and efficiency.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Coordinated staff training programs, improving service quality and enhancing team performance.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Monitored compliance with laws, regulations, policies, and procedures across all business units.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Waitress/Barmaid
Baton Rouge
Montreal, Quebec
01.2010 - 02.2016
- Delivered friendly and efficient service, enhancing overall customer dining satisfaction.
- Took accurate orders and communicated them effectively to kitchen staff.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Resolved customer inquiries and issues promptly, fostering a positive dining environment.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Trained new staff on menu items and service protocols, contributing to team readiness and consistency.
Skills
- Operational policy development
- Performance management
- Inventory management
- Staff training
- Health and safety compliance
- Customer relationship management
Languages
English
Full Professional
French
Full Professional
Timeline
General Manager of Operations
Roasters Rotisserie Bar & Grill
07.2019 - 02.2025
Manager
Itali.co
08.2017 - 07.2019
Senior Manager
Barbies
02.2016 - 08.2017
Waitress/Barmaid
Baton Rouge
01.2010 - 02.2016