Summary
Overview
Work History
Education
Skills
Timeline
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Tara York

Calgary,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and looking forward to an opportunity to take on new challenges.

Overview

18
18
years of professional experience

Work History

Lead Operations Coordinator

WestJet
12.2021 - Current
  • Provide leadership for the "day-of" Operations Coordination team through clear communication, expectations, and mentoring.
  • Perform or delegate IROP functions in Movement Control Plot.
  • Schedule and page out overtime to employees for open shifts in conjunction with OCC Scheduling Team, taking into account flight schedules and weather.
  • Other duties as assigned.

Operations Coordinator

WestJet
08.2016 - 12.2021
  • Monitor flight delays, cancellations, weather advisories, aircraft swaps, flight reroutes and other operational constraints and communicate these to affected stations and flight crews.
  • Coordinate operational support requirements between flight crews and airports.
  • Daily use of Microsoft Office applications.
  • Other duties as assigned.

Guest Service Ambassador

WestJet
01.2015 - 08.2016
  • Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests with luggage to their next gate and guests who required wheelchair assistance.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Operations Controller / Crew Scheduler

Canadian North Airlines
01.2012 - 01.2015
  • Coordinate actions between Dispatch, Maintenance Control, and Commercial Operations during normal and IROP situations.
  • Monitored aircraft movements.
  • Worked with CrewTrac, Movement Control Plot, Sabre, Microsoft Office Applications,
  • Monitored crew movements to ensure they were in compliance with CARS, CASS, COM, and FAM.
  • Monitored and covered open flying and booked crew hotel reservations, and deadhead bookings.

Customer Service Representative

Landmark Aviation
01.2008 - 01.2012
  • Required wide knowledge of aircraft makes and fuel types used.
  • Scheduled arriving/departing aircrafts.
  • Arranged services by phone, email, and in person for international aircrafts, crew, and passengers.
  • Inputted aircraft flight times, sales, and fuel balances.
  • Balanced daily fuel truck amounts.
  • Trained newly hired Customer Service Representatives.
  • Other duties as assigned.

Merchandiser

Shoppers Drug Mart
01.2006 - 01.2007
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Other duties as assigned.

Education

Accounting Degree -

NBCC Woodstock
Woodstock, NB
2005

High School Diploma - undefined

Carleton North High School
Bristol, NB
2002

Skills

  • I am organized, honest, and a quick learner who is able to multitask in a fast paced environment, with time sensitive tasks I hold a Class 5 drivers` license, and currently possess a Radio Operator's Certificate – Aeronautical

Timeline

Lead Operations Coordinator

WestJet
12.2021 - Current

Operations Coordinator

WestJet
08.2016 - 12.2021

Guest Service Ambassador

WestJet
01.2015 - 08.2016

Operations Controller / Crew Scheduler

Canadian North Airlines
01.2012 - 01.2015

Customer Service Representative

Landmark Aviation
01.2008 - 01.2012

Merchandiser

Shoppers Drug Mart
01.2006 - 01.2007

Accounting Degree -

NBCC Woodstock

High School Diploma - undefined

Carleton North High School

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Tara York