Tara Aiko Wothe
customer service representative
Sherwood Park,AB
Summary
Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I plan on enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I am a reliable employee seeking a full time position with your company. I offer excellent communication and good judgment.
I wish to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
DAYHOME PROVIDER
SELF EMPLOYED
08.2011 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained all business records and activities of business
- Ensure professionalism and privacy is instated within the dayhome and between children and parents
- billing and handling of all accounts receivables and payable accounts
- Empathize with families when situations arise on a personal and professional level.
- Update all required background and criminal checks
CAS Mortgage Processing Center
TD Canada Trust
07.2005 - 05.2010
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Processed mortgage documents from lawyers and branches throughout western canada
- Handled various mortgage products for clients
- Communicated with lawyers and branch staff in regards to lending products and issuing proceeds in an efficient and timely fashion.
CUSTOMER ASSISTANCE OFFICER
RBC ROYAL BANK
07.2002 - 04.2005
- First point of contact at branch level.
- Developed solutions for customer independently and with manager.
- Identified, monitored and resolved potential problematic customer issues.
- Communicated with customer to understand needs and concerns.
- Maintained open lines of communication with external and internal customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information to clients
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Effectively communicated with customers about account changes, new financial products or services and potential account upgrades.
-
CUSTOMER SERVICE REP/Customer Assistance Officer
RBC ROYAL BANK
08.2000 - 07.2002
- Transferred to Victoria Main Branch, Victoria
- Handled a very high volume of clients within the Main Branch
- Cash and online transactions as well as referrals to the personal bankers and financial planners, regarding lending products and financial panning
- Communicated with customer to understand needs and concerns.
- Maintained open lines of communication with external and internal customers.
- Developed solutions for customer independently and with manager.
- Identified, monitored and resolved potential problematic customer issues.
- Acted as relief for the CAO
- As a reflection of my call center experience, i also was first point of contact at front reception
- directed clients to the appropriate location of te branch
- booked appointment with personal banking associates
- processed accounts, student loans and account inquiries
- addressed clients courteously using suitable methods and problem solving skills.
ROYAL DIRECT CALL CENTER
RBC ROYAL BANK
05.1998 - 08.2000
- RBC Royal Bank inbound call center for Western Canada
- Provided professional and friendly service to customers and answered and questions or concerns in regards to telephone and internet banking services.
- Identified various needs for products the the client would benefit from, and educated the client regarding the products.
- Acted as a liaison between the branches and scheduled clients in branch, if needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
GP VANIER SECONDARY SCHOOL
Courtenay, BC06.1989
Additional Information
I have been running a successful childcare business out of my home for 11 years, and I believe it is what would be best for my family and for my future, to re-enter into the financial industry. I am sure you will find that I will be an asset to your branch, and look forward to working with you. Although the banking industry has changed since I have been working in it, I feel that I will grow with the bank, and adapt to any new systems that may have been implemented.
Timeline
DAYHOME PROVIDER
SELF EMPLOYED
08.2011 - Current
CAS Mortgage Processing Center
TD Canada Trust
07.2005 - 05.2010
CUSTOMER ASSISTANCE OFFICER
RBC ROYAL BANK
07.2002 - 04.2005
CUSTOMER SERVICE REP/Customer Assistance Officer
RBC ROYAL BANK
08.2000 - 07.2002
ROYAL DIRECT CALL CENTER
RBC ROYAL BANK
05.1998 - 08.2000
High School Diploma -
GP VANIER SECONDARY SCHOOL
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