Summary
Overview
Work History
Education
Skills
Timeline
Generic

TARA WOLFF

Vancouver,BC

Summary

Innovative, strategic, and culturally sensitive leader with a passion for stakeholder engagement. Over 10 years of experience facilitating engagement with patients, clients and their family members and supporting their voices in policy and service delivery initiatives. Strong understanding of and commitment to equity, diversity and inclusion with particular focus on anti-racism, decolonization and understanding the TRC.


Overview

11
11
years of professional experience

Work History

Director, Expansion and Engagement

FamilySmart
01.2023 - Current
  • Lead engagement and consultation with systems seeking to enhance their practice and programs with patient and family experience lens. Developed frameworks, strategies, delivery and produced outcome reports.
  • Lead expansion of programs and services in 7 new regions across BC including coordinating recruitment of 24 new front-line and 2 managerial staff.
  • Leveraged professional networks and industry knowledge to strengthen stakeholder relationships and service delivery.
  • Built trust and developed deep relationships with service partners and agencies.
  • Represented organization at director level meetings and events.
  • Worked closely with organizational leadership to guide operational strategy.

Manager, Parent and Youth Peer Support Program

FamilySmart
09.2018 - 12.2022
  • Managed 12 staff and program delivery within 7 contracts at multiple hospital/health settings across BC and AB.
  • Conduct performance evaluation and management to ensure quality service delivery at all points of contact.
  • Operationally manage staff schedules to meet needs of contract deliverables.
  • Regular engagement with multiple external stakeholders and partnerships, continuously exploring quality improvement processes.
  • Recruited and onboarded new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Program Manager, Confident Parents: Thriving Kids

Canadian Mental Health Association, BC Division
01.2015 - 09.2018
  • Managed para-clinical phone based program for parents with children ages 3 -12 with behavioral challenges and led staff team of 30
  • Recruited, hired and trained staff for all roles in program including front line service delivery and administrative roles. Professionally developed staff through coaching and mentoring.
  • Developed and managed $2.75M annual operational budget, successfully administering all purchasing processes within budget and maintaining accurate financial records.
  • Met regularly and developed strong relationships with all stakeholders including agency leadership, program model license holders and their affiliates, technology support, referral sources and funder.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.

Lived Experience and Family Involvement

Fraser Health Authority, MHSU, Rehab And Recovery
12.2012 - 12.2014
  • Supported and mentored community and regional MHSU advisory council volunteer leadership roles (Chair and Secretary) held by patients and family members to bring patient voice to decision makers and leader in Fraser Health
  • Facilitated discussions to listen to patient experiences and supported advisory councils with identifying next steps and coordinated meetings with Fraser Health leadership.
  • Recruited, engaged and supported volunteers in a network of community and regional advisory committees throughout Fraser Health region, encompassing 100 members in total.
  • Grew engagement at Regional Advisory Committee from 25% to 100% in under 2 years; reignited defunct Community Advisory Committee's in under 2 years, growing local engagement from 80% to 100%
  • Co-developed training plans and co-facilitated 2 annual skill development workshop days for Advisory leadership roles

Education

MASTER OF ARTS - Leadership

School of Leadership Royal Roads University
Victoria, BC
04.2020

Certificate - ASIST

Livingworks: Suicide Prevention Training Centre
Online
12.2016

Certificate - Core Indigenous Cultural Safety, Mental Health

San'Yas Indigenous Cultural Safety
Online
08.2014

Skills

  • Knowledge and experience integrating patient and family voice into service delivery and policy development
  • Cross cultural awareness and sensitivity
  • Leadership; strategy, program delivery, engagement
  • Facilitation, negotiation and mediation skills and experience
  • Stakeholder engagement
  • Friendly and effective communicator and relationship builder

Timeline

Director, Expansion and Engagement

FamilySmart
01.2023 - Current

Manager, Parent and Youth Peer Support Program

FamilySmart
09.2018 - 12.2022

Program Manager, Confident Parents: Thriving Kids

Canadian Mental Health Association, BC Division
01.2015 - 09.2018

Lived Experience and Family Involvement

Fraser Health Authority, MHSU, Rehab And Recovery
12.2012 - 12.2014

MASTER OF ARTS - Leadership

School of Leadership Royal Roads University

Certificate - ASIST

Livingworks: Suicide Prevention Training Centre

Certificate - Core Indigenous Cultural Safety, Mental Health

San'Yas Indigenous Cultural Safety

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