TARA WOLFF
Vancouver,BC
Summary
Innovative, strategic, and culturally sensitive leader with a passion for stakeholder engagement. Over 10 years of experience facilitating engagement with patients, clients and their family members and supporting their voices in policy and service delivery initiatives. Strong understanding of and commitment to equity, diversity and inclusion with particular focus on anti-racism, decolonization and understanding the TRC.
Overview
11
11
years of professional experience
Work History
Director, Expansion and Engagement
FamilySmart
01.2023 - Current
- Lead engagement and consultation with systems seeking to enhance their practice and programs with patient and family experience lens. Developed frameworks, strategies, delivery and produced outcome reports.
- Lead expansion of programs and services in 7 new regions across BC including coordinating recruitment of 24 new front-line and 2 managerial staff.
- Leveraged professional networks and industry knowledge to strengthen stakeholder relationships and service delivery.
- Built trust and developed deep relationships with service partners and agencies.
- Represented organization at director level meetings and events.
- Worked closely with organizational leadership to guide operational strategy.
Manager, Parent and Youth Peer Support Program
FamilySmart
09.2018 - 12.2022
- Managed 12 staff and program delivery within 7 contracts at multiple hospital/health settings across BC and AB.
- Conduct performance evaluation and management to ensure quality service delivery at all points of contact.
- Operationally manage staff schedules to meet needs of contract deliverables.
- Regular engagement with multiple external stakeholders and partnerships, continuously exploring quality improvement processes.
- Recruited and onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Program Manager, Confident Parents: Thriving Kids
Canadian Mental Health Association, BC Division
01.2015 - 09.2018
- Managed para-clinical phone based program for parents with children ages 3 -12 with behavioral challenges and led staff team of 30
- Recruited, hired and trained staff for all roles in program including front line service delivery and administrative roles. Professionally developed staff through coaching and mentoring.
- Developed and managed $2.75M annual operational budget, successfully administering all purchasing processes within budget and maintaining accurate financial records.
- Met regularly and developed strong relationships with all stakeholders including agency leadership, program model license holders and their affiliates, technology support, referral sources and funder.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
Lived Experience and Family Involvement
Fraser Health Authority, MHSU, Rehab And Recovery
12.2012 - 12.2014
- Supported and mentored community and regional MHSU advisory council volunteer leadership roles (Chair and Secretary) held by patients and family members to bring patient voice to decision makers and leader in Fraser Health
- Facilitated discussions to listen to patient experiences and supported advisory councils with identifying next steps and coordinated meetings with Fraser Health leadership.
- Recruited, engaged and supported volunteers in a network of community and regional advisory committees throughout Fraser Health region, encompassing 100 members in total.
- Grew engagement at Regional Advisory Committee from 25% to 100% in under 2 years; reignited defunct Community Advisory Committee's in under 2 years, growing local engagement from 80% to 100%
- Co-developed training plans and co-facilitated 2 annual skill development workshop days for Advisory leadership roles
Education
MASTER OF ARTS - Leadership
School of Leadership Royal Roads University
Victoria, BC04.2020
Certificate - ASIST
Livingworks: Suicide Prevention Training Centre
Online12.2016
Certificate - Core Indigenous Cultural Safety, Mental Health
San'Yas Indigenous Cultural Safety
Online08.2014
Skills
- Knowledge and experience integrating patient and family voice into service delivery and policy development
- Cross cultural awareness and sensitivity
- Leadership; strategy, program delivery, engagement
- Facilitation, negotiation and mediation skills and experience
- Stakeholder engagement
- Friendly and effective communicator and relationship builder
Timeline
Director, Expansion and Engagement
FamilySmart
01.2023 - Current
Manager, Parent and Youth Peer Support Program
FamilySmart
09.2018 - 12.2022
Program Manager, Confident Parents: Thriving Kids
Canadian Mental Health Association, BC Division
01.2015 - 09.2018
Lived Experience and Family Involvement
Fraser Health Authority, MHSU, Rehab And Recovery
12.2012 - 12.2014
MASTER OF ARTS - Leadership
School of Leadership Royal Roads University
Certificate - ASIST
Livingworks: Suicide Prevention Training Centre
Certificate - Core Indigenous Cultural Safety, Mental Health
San'Yas Indigenous Cultural Safety
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