Tara Torrington
Telus Communications
Edmonton
1
Language
26
years of professional experience
To secure a part-time position in your company utilizing my customer/ business skills and experience while providing exceptional customer service.
Work History
Business Customer Service Representative
5 Years 2 Months- Executed business online billing registrations to ensure accurate invoicing and reporting. (provide invoice copies & Custom Reports)
- Optimized billing workflows through the consolidation of custom invoicing and account reconciliation efforts., Invoicing & Account Reconciliations (Dedicated)
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed complex account issues, ensuring timely resolution and customer satisfaction.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
Billing Customer Service Representative
2 Years 1 Month- Conducted audits and resolved billing inquiries, including order provisioning adds, moves, and disconnects.
- Handled customer inquiries regarding unmanaged ADSL Internet billing issues.
- Provided exceptional billing support to customers, resolving inquiries and discrepancies efficiently.
- Managed complex billing issues, ensuring timely resolution and customer satisfaction.
- Collaborated with cross-functional teams to streamline billing processes and improve accuracy.
Enterprise Billing/ Order Entry
5 Years 8 Months- Conducted thorough audits and resolved billing inquiries related to order provisioning, including adds, moves, and disconnects.
- Served as a customer service representative for unmanaged ADSL Internet billing, addressing questions and troubleshooting billing discrepancies.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Enterprise Sales Enablement
4 Months- Conducted pre-qualifications for customer-premise services to determine eligibility.
- Coordinated ADSL Internet order provisioning to facilitate customer service fulfillment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Contract Governance Admin CSR
2 Years 9 Months- Created and registered business contracts including new contracts, amendments, and replacements.
- Reviewed contractual agreements, bids, and credit checks for accuracy and compliance.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Trained new staff on company policies, procedures, and customer interaction best practices.
Enterprise Billing Customer Service Rep
3 Years 6 Months- Conducted audits and resolved billing inquiries, managing order provisioning for adds, moves, and disconnects
- Provided support for billing issues related to unmanaged ADSL Internet accounts.
- Resolved billing inquiries and disputes, ensuring customer satisfaction and retention.
- Processed account adjustments, minimizing errors and enhancing billing accuracy.
- Trained new staff on billing procedures and customer service protocols.
Long Distance Implementation CSR
2 Years- Updated vendor codes for LD billing rates in the system.
- Applied contracted LD rates to business accounts for consistency.
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Assisted in training new team members on company policies and procedures.
- Streamlined communication between departments to improve service delivery.
Complimentary Channels CSR
10 Months- Handled business online price and availability inquiries related to product returns, warranty claims, and DOA issues.
- Provisioned ADSL internet services by installing, adding, moving, or disconnecting customer connections.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction.
- Managed complex customer issues, demonstrating problem-solving skills and attention to detail.
- Trained new team members on service protocols and company policies to enhance performance.
Enterprise Billing/ Order Entry
3 Years 2 Months- Conducted audits and resolved billing inquiries, including order provisioning for adds, moves, and disconnects.
- Managed billing inquiries for unmanaged ADSL internet customers.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma - Business Admin Assistant with Accounting Specialities
Bookkeeping/ ACCPAC Plus, Simply Accounting
Grade 12 Diploma - Accounting
Skills
Financial data analysis
Business contract management
Client account auditing
Proficient in Applications – Microsoft Word
Outlook
Excel
PowerPoint
Adobe Acrobat
Innovative collaboration
Continuous learning
Detail-oriented multitasking
Self-motivated
Effective decision making
Proactive Customer Support
Results-oriented performance
Project management
Languages
English
Professional Working
Interests
Outdoors - long walks/ camping
painting
drawing/ poems
movies
Timeline
Business Customer Service Representative
Telus Communications
06.2021 - CurrentRead More
Billing Customer Service Representative
Telus Communications
04.2019 - 05.2021Read More
Enterprise Billing/ Order Entry
Telus Communications
07.2013 - 03.2019Read More
Enterprise Sales Enablement
Telus Communications
02.2013 - 06.2013Read More
Contract Governance Admin CSR
Telus Communications
04.2010 - 01.2013Read More
Enterprise Billing Customer Service Rep
Telus Communications
09.2006 - 03.2010Read More
Long Distance Implementation CSR
Telus Communications
08.2004 - 08.2006Read More
Complimentary Channels CSR
Telus Communications
09.2003 - 07.2004Read More
Enterprise Billing/ Order Entry
Telus Communications
06.2000 - 08.2003Read More
Grande Cache Community High School
Grade 12 Diploma from Accounting
Read More
Campbell College
High School Diploma from Business Admin Assistant with Accounting Specialities
Read More